Business Process Analyst

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Job Title: Business Process Analyst – Data Management

Position Summary

Summary:
The Business Process Analyst for the Data Management department leads unique, often temporary initiatives, managing scheduling, administrative tasks, cross-functional communication, and progress tracking. This role combines project coordination with process optimization responsibilities —evaluating products, systems, and workflows to ensure compliance with quality standards, identifying defects, and driving continuous improvement. Key functions include analyzing business processes, identifying inefficiencies, mapping workflows, gathering data, and collaborating with stakeholders to implement solutions and new technologies. The analyst will conduct process audits, develop documentation, train staff, and monitor performance metrics to enhance efficiency, productivity, and cost-effectiveness, ensuring alignment with organizational goals. Success in this position requires exceptional organizational, communication, and leadership skills to coordinate teams and maintain strong stakeholder relationships. A background in a monitoring center to understand workflows, ATM functionality, fault mapping, agent struggles and reporting would be a plus.

Key Responsibilities

• Testing & Quality Assurance:
  • Design, develop, and execute comprehensive test plans and test cases (manual and/or automated) to assess product functionality, performance, reliability, and security.
  • Identify, document, and report software bugs, errors, or process deviations.
• Collaboration & Communication:
  • Work closely with development teams and stakeholders to troubleshoot issues, verify bug fixes, and ensure timely resolution.
  • Act as a liaison between departments (e.g., sales, production, external partners) and provide regular status updates.
• Continuous Improvement:
  • Recommend, implement, and monitor preventative and corrective actions.
  • Suggest enhancements to existing processes and methodologies.
• Documentation:
  • Create and maintain detailed documentation of new processes and operational activities.
• Scheduling & Coordination:
  • Organize and attend stakeholder and team meetings, document decisions, and distribute meeting minutes.
  • Manage logistics for special projects, delegate tasks, and organize resources.
• Problem-Solving:
  • Identify issues, analyze solutions, and escalate blockers as needed.
  • Address operational issues, resolve conflicts, and find efficient solutions.

Required Skills & Competencies

• Technical & Analytical:
  • Strong analytical and problem-solving skills.
  • Ability to research, analyze complex information, and generate solutions.
• Soft Skills:
  • Meticulous attention to detail.
  • Excellent written and verbal communication skills for collaboration and reporting.
  • Ability to work independently and in a team environment.
  • Adaptability and ability to work under pressure and meet tight deadlines.
• Organizational & Leadership:
  • Effective time management and prioritization of multiple tasks.
  • Ability to guide teams, motivate participants, and facilitate collaboration.
• Personal Attributes:
  • Proactive, organized, detail-oriented, self-directed, collaborative, adaptable, strong communicator, and excellent time management.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

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