Work Location:
Toronto, Ontario, CanadaHours:
37.5Line of Business:
Enterprise Enabling FunctionsPay Details:
$52,700 - $74,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Preferred candidate identified
TD Wealth Operations and Centralized Sales Support is part of the Wealth National Office and serves as the operational engine of TD Wealth. Acting as a centre of excellence, the team supports the core processes that shape our clients' experience, including onboarding, transfer services, trade and cash management processing, and delivering client statements and communications. We support all TD Wealth distribution channels, TD Mutual Funds, TD Asset Management, and TD Securities.
The Operational Excellence Team within Wealth Operations and Centralized Sales Support has an exciting mandate that includes championing the implementation of Wealth's Operational Excellence strategy, providing business management support to Operations by establishing standards and strategies for programs that span Operations and Centralized Sales Support, and representing Operations and Centralized Sales Support on pan-Operations and Centralized Sales Support and pan-Wealth projects and programs.
TD Wealth Operations and Centralized Sales Support goal is to be recognized as an industry leader in Operational Excellence by delivering best in class client, colleague, and partner experiences.
Reporting to the Senior Manager, Client and Colleague Confidence and Experience, the successful candidate will be supporting the delivery of TD Wealth's Operational Excellence program, including the delivery of Operations culture roadmap and large initiatives to simplify Operations. The role includes the following key accountabilities:
Lead various projects and initiatives including but not limited to Our Promise sustainment activities, monthly meeting in a box and creation of Standard Operating Procedures
Support day-to-day activities and business initiatives and participate in project teams
Support the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives
Act as a brand ambassador for Wealth Operations and Centralized Sales Support, both internally and/or externally
Build effective relationships with key business partners
Gather required information and document/map current and future processes, provide input and recommendations to support process improvement
Prioritize and manage own workload to meet service level requirements for service and productivity
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Job Requirements
Ability and openness to learn, be a self-starter and be comfortable working independently in ambiguity
Strong communicator; both written and oral
Ability to pay high attention to details
Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
Ability to handle confidential information with discretion
Additional Information
Specific Educational Requirements / Other Qualifications
Undergraduate degree is required
Strong knowledge of Wealth Management business is an asset
Communication & event management experience is an asset
Knowledge of process mapping and process design is an asset
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet