Business Process Analyst

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

The QA Auditor will conduct audits of operational processes to ensure compliance with internal policies, quality standards, and industry regulations. This role requires a meticulous and analytical professional who can document findings, report on quality metrics, and collaborate with various teams to implement and monitor corrective actions. The ideal candidate has strong communication skills, attention to detail, and a commitment to maintaining high standards of quality and efficiency in all business operations.

Job Description

Duties/Responsibilities

• Conduct internal audits: Perform regular and ad-hoc audits of operational processes, including manufacturing, material handling, receiving, and packaging, to assess compliance with quality management systems and company procedures.
• Identify non-conformities: Meticulously examine work activities and documentation to identify deviations, defects, or non-compliance issues.
• Document and report findings: Create detailed audit reports that clearly outline findings, observations, and recommendations for corrective and preventive actions (CAPA).
• Track corrective actions: Monitor the implementation and effectiveness of corrective actions to ensure issues are resolved and do not recur.
• Analyze data and trends: Collect and analyze quality data to identify trends, report on key performance indicators (KPIs), and highlight opportunities for process improvement to  management.
• Collaborate with teams: Work cross-functionally with operations, engineering, and management to communicate audit results and facilitate quality improvement initiatives.
• Maintain quality records: Ensure all quality assurance records, including audit checklists, reports, and corrective action plans, are accurately maintained and stored.
• Verify external compliance: Coordinate with and facilitate external auditors, ensuring readiness for inspections by regulatory bodies and customers.
• Provide training: Assist in developing and delivering training materials on quality assurance policies and procedures to ensure that all relevant staff understand and adhere to standards.
• Support safety protocols: Collaborate with managers on operational risk management, including supporting safety-related standards and reporting. 

Qualifications

• Education: A high school diploma or GED is typically required, though a bachelor's degree in a relevant field (e.g., Quality Assurance, Engineering, Business) is often preferred.
• Experience: Previous experience (3+ years) in a quality assurance or auditing role, preferably within a manufacturing or production environment.
• Certifications: Professional certifications such as Certified Quality Auditor (CQA), Certified Quality Technician (CQT), or Six Sigma are highly desirable.
• Knowledge: Thorough understanding of quality management systems (e.g., ISO 9001) and relevant industry regulations.
• Technical Skills: Proficiency in data analysis, report writing, and using quality management software and other computer applications. 

Required skills

• Attention to detail: A keen eye for detail is critical for spotting discrepancies and ensuring accuracy.
• Analytical skills: Ability to analyze data and processes to identify risks and trends.
• Communication: Excellent verbal and written communication skills to effectively report findings and train staff. .
• Problem-solving: Aptitude for performing root cause analysis and developing effective corrective actions.
• Interpersonal skills: The ability to work collaboratively and diplomatically with cross-functional teams.
• Organizational skills: Strong organizational and time management skills to manage a demanding audit schedule. 

 

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

 

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.

 

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

 

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.