Business Process & AI Integration Advisor

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Process & AI Integration Advisor

About your role:

The Business Process & AI Integration Advisor plays a critical role in a newly formed team responsible for evaluating and modernizing business processes that support software implementation teams delivering enterprise banking products. This individual will assess existing processes—many of which are mature, deeply ingrained, and highly manual—and identify opportunities to optimize, automate, or transform them through artificial intelligence, including conversational AI, agents, chatbots, and workflow automation. This role acts as a trusted advisor to delivery teams, business stakeholders, and technical leaders by bringing a structured, analytical approach to process improvement combined with a strategic understanding of AI capabilities. The Advisor will help ensure that process changes not only drive efficiency and accuracy but also align with organizational goals and elevate the end to end client implementation experience.

What you'll do:

• Key Responsibilities
• Business Process Review & Optimization
• Conduct comprehensive reviews of existing processes used by software implementation teams for banking related products.
• Map current state workflows (people, tools, dependencies, documentation, data inputs/outputs).
• Identify inefficiencies, redundancies, bottlenecks, and high effort tasks that are strong candidates for AI augmentation or automation.
• Evaluate process maturity and readiness for modernization.
• Translate complex operational challenges into clear problem statements and improvement recommendations.
• AI Opportunity Identification & Advisory
• Assess where conversational AI, copilots/agents, chatbots, or automated workflows can improve productivity, reduce manual effort, and enhance client delivery.
• Recommend use cases for AI integration—ranging from knowledge retrieval and task automation to guided workflows and predictive insights.
• Partner with technical AI teams (including platform owners such as AItrium, internal automation COEs, and Copilot enablement teams) to validate feasibility and shape technical direction.
• Serve as a bridge between business operations and AI/technical teams to ensure proposed solutions are practical, scalable, and aligned with enterprise standards.
• Change Leadership & Stakeholder Engagement
• Present findings and recommendations to leaders in Delivery, Product, and Operations.
• Collaborate closely with implementation managers, SMEs, and process owners to secure alignment and prioritization.
• Help guide teams through the transition from manual/mature workflows to AI enhanced processes.
• Create clear documentation (process maps, proposals, value assessments, training materials).
• Assist in building a culture of AI adoption by proactively showcasing benefits, risks, and value.
• Continuous Improvement & Measurement
• Define success metrics, KPIs, and ROI expectations for redesigned processes.
• Monitor implemented solutions to ensure they produce measurable business impact.
• Continuously scan for new AI capabilities that can be incorporated into the delivery lifecycle.
• Success Criteria for This Role
• Within the first year, a successful Advisor will:
• Stand up a repeatable process review methodology for the new AI Integration team.
• Deliver actionable recommendations that reduce effort, accelerate delivery, or improve quality within implementation workflows.
• Identify high value AI use cases and partner with technical teams to validate and pilot them.
• Build strong credibility with delivery teams and become a go to strategic resource.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in business process analysis, process mapping, and operational workflow design supporting software implementation teams.
• 6+ years of experience working within software implementation lifecycles for enterprise banking products or similar financial services solutions.
• 6+ years of experience translating business needs into clear technical requirements and recommendations for automation and artificial intelligence (AI)–enabled workflows.
• Skills: Proficiency with process mapping tools (e.g., Microsoft Visio, Lucidchart) and workflow automation platforms (e.g., Microsoft Power Automate, UiPath) or similar; ability to define success metrics, key performance indicators (KPIs), and return on investment (ROI) for process changes; strong communication skills with the ability to influence across teams and leadership levels.
• Certifications: Process improvement or project management certifications (e.g., Lean Six Sigma, Project Management Professional [PMP]) preferred, or equivalent training and experience.
• Education: Bachelor’s degree in business, operations, information systems, industrial engineering, or related field, or equivalent combination of education, related experience and/or military experience.
• Strong background in business process analysis, process mapping, or operational workflow design.
• Experience with software implementation lifecycles (preferably in financial services or enterprise level services).
• Familiarity with AI concepts such as conversational AI, automation, generative AI, copilots, and workflow agents.
• Ability to translate business needs into clear technical requirements and recommendations.
• Excellent communication skills with the ability to influence across teams and leadership levels.
• Strong analytical thinking with a structured, methodical approach to problem solving.
• Travel up to 20%

Experience that would be great to have:

• Experience with banking software platforms or related financial technology.
• Exposure to AI/automation platforms (e.g., Copilot, Power Automate, UiPath, custom agent frameworks).
• Prior experience in advisory, consulting, process transformation, or Program Management Office (PMO) environments.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel: This role requires regular travel (10 - 25%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Salary Range

$75,000.00 - $129,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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