Business Portfolio Manager

About the Role:

Grade Level (for internal use):

09

The Team:

The Business Portfolio Manager plays a pivotal role in boosting the productivity of S&P Global Energy (SPGE ) Commercial Teams while delivering an exceptional customer experience. A key aspect of this role is to serve as a vital link between Commercial Managers, Commercial Contract Support, Fulfillment, Order Management, and Collections teams. By streamlining and accelerating the contract processing workflow, Business Portfolio Managers (BPMs) enhance operational efficiency, ultimately ensuring that SPGE clients receive their services promptly and effectively. BPMs contributions directly impact client satisfaction and loyalty, reinforcing SPGE commitment to providing outstanding service.

Responsibilities and Impact:

This role empowers sales representatives to focus their efforts on revenue-generating activities, enhancing customer interactions and ensuring that our clients receive an outstanding, all-around service experience.

• Collaborate closely with the Commercial Contract Support (CCS), Order Management (OM), and Collection (CFR) teams to ensure the prompt and efficient implementation of commercial contracts, trials, and service changes that meet client needs.
• Facilitate the processing of auto renewals, multi-year agreements, and ad hoc sales to provide clients with seamless service continuity.
• Proactively monitor and report on contracts set to expire within six months, ensuring timely communication with CMs and clients to discuss renewal options.
• Prepare and manage necessary documentation, including Master Service Agreements (MSA) and Service Agreements (SA), for new orders and renewals, ensuring compliance with legal and pricing standards to protect client interests.
• Oversee the sales pipeline and maintain accurate Salesforce reporting.
• Respond promptly to client inquiries, ensuring a high level of service and satisfaction.
• Follow up on any open contract escalations to ensure swift resolution and maintain strong client relationships.
• Assist management in preparing impactful presentations by gathering insights and creating visuals that effectively communicate value to clients.
• Engage proactively in contract negotiations and consolidation to provide clients with essential information regarding the invoicing and payment processes.
• Support Commercial Managers and Client Development Managers in business management and account planning, providing assistance during their travel to enhance client interactions.

What We’re Looking For:

The ideal candidate will build a very deep understanding on S&P Global Energy contract processing procedures. This successful candidate will have some interaction with clients. The customer experience is paramount, and they will serve as a backup fielding and directing client enquires to the right department if the Commercial Manager is unavailable.

Basic Qualifications:

• Highly proficient in systems (Microsoft Word, Excel, PowerPoint). Previously worked in a sales support and / or order administration role.
• Excellent organization and communication skills both written and verbal; interpersonal skills, ability to work in a team environment.
• Ability to prioritize and manage multiple projects/tasks while working in a fast paced, deadline driven environment; with strong time management skill and results oriented
• Must be able to work independently, take initiative to resolve tasks with a can-do attitude and have a financial analytical mindset
• High level of English (Verbal and Written)

Preferred Qualifications:

• Degree and/ or other business discipline/ training
• Strong planning and organization skills
• Has broad based knowledge of Salesforce, order processing and customer service skills

**This role is exclusively for Saudi nationals. Please note that we do not offer sponsorship or relocation for this position.

About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)