WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
WHO YOU ARE:
Business Operational Specialists provide functional support and advice to the Core Process Owners, Managers and/or Operations Leads on business processes and systems issues in both run mode and development of new processes and support. Specialists are liaisons between operations and other areas such as Information Technology, Finance, Licensing and Commissions, and other Shared Services to ensure sound business solutions are formed and implemented with quality. Specialists are responsible for driving execution as well as facilitating the flow of ideas and information between departments.
WHAT YOU’LL DO:
- Complete research and provide analysis as needed to support Management in decision making
- Document flows and procedures for Operations led initiatives
- Collect data to evaluate operational efficiency and quality of service operations associates and provide continual input and communications to the improvement of operational programs
- Bring a risk mindset that continuously identifies opportunities for control enhancements
- Drive execution and project management
- Assist with building staffing estimates for new initiatives, projects or processes
- Participate in special projects to design, provide and evaluate system enhancements, regulatory updates, new product implementations, and conversions
- Maintain or create guidelines that are used to ensure consistent, repeatable processes needed to support the overall well-being of the department(s)
- Build effective working relationships throughout the organization
- Effectively consult resources to ensure content accuracy and review of materials
- Develop solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications
WHAT YOU’LL NEED:
- Bachelor’s degree required or preferred 5 years of specific job-related experience and may be substituted with 5+ years’ experience within the financial industry, training or education.
- Flexibility in work schedule to address work/project assignments and needs of internal and external customers/clients.
- Innovative ability to look outside the small picture to ensure that the big picture is addressed to design solutions, implement and effectively communicate.
- Demonstrates excellent written and oral communication
- Strong interpersonal skills and professional maturity and confidence in communicating results with peers and various levels of management.
- Ability to support a fast-paced work environment that requires the ability to support multiple tasks/projects.
- Talent to learn new processes quickly and the ability to present content in a simplified manner.
- Ability to work quickly, efficiently, and accurately, working independently and with team members, associates, management and clients.
- Positive attitude and effective consulting skills to meet goals and objectives of department/company
BONUS POINTS:
- Demonstrated proficiency in multiple functional and/or performance areas preferred. Performance areas may include annuity administration, distribution administration, life insurance administration, delivery services, new business and customer service.
- Experience in technical training for technology areas such as business analysis or programming.
- Six Sigma working knowledge and completed courses
- Software knowledge and demonstrated ability: Microsoft Office Products, Learning Management Software, Design Software.
WHAT’S IN IT FOR YOU?
Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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