Business Operations Manager II
Work a Hybrid schedule within Oregon, Washington, Idaho or Utah
Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.
Who We Are Looking For:
Every day, Cambia’s dedicated team of Business Operations Manager II is living our mission to make health care easier and lives better. As a member of the Government Programs team, our Contribute to the achievement of organizational goals at the team, department, or function level through the management of multiple (often changing) objectives that span multiple domain areas (ex, project management, program management, data analysis, process improvement, business process analysis, communications and change management, etc.). Business Operations Analysts are utility players with responsibilities that are not better described by a more focused job family (ex. Project Manager, Data Analyst, Business Analyst, Program Manager, etc.)– all in service of creating a person-focused health care experience.
Do you have a passion for serving others and learning new things? Do you thrive as part of a collaborative, caring team? Then this role may be the perfect fit.
Hiring for, or assigning employees to, a job in this job family requires HRBP review and approval.
What You Bring to Cambia:
Qualifications:
Business Operations Manager II would have a would have a Bachelors degree in Business Administration, Operations Research, Computer Science or related field and 12+ years of experience in business operations, data analysis, or a related field or equivalent combination of education and experience. Advance Degree preferred.
Skills and Attributes:
Advance analytical and problem-solving skills.
Proficiency in Microsoft Office, particularly Excel.
Demonstrated ability to effectively organize, plan, prioritize, and complete deliverables.
Broad organizational knowledge and business sense, and knowledge and understanding of health care operations and administration
Ability to communicate and present information effectively, verbally and in writing, with all levels.
Demonstrated ability to think critically and articulate complex ideas.
Demonstrated ability to facilitate or coordinate activities or projects, including the ability to identify business requirements, resolve issues, and build consensus among groups of diverse stakeholders
Ability to collaborate with team members and stakeholders to define, develop, and deliver analytics that meet the needs of the business to manage routine operations, identify tactical decisions, and inform strategic direction.
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Highly advance analytical and problem-solving skills.
Proficiency in data analysis tools, such as Excel, SQL, and Tableau.
Strong leadership and mentoring skills.
Ability to represent the division visibly in internal meetings as a leadership presence.
Well-developed business sense (finance, accounting, economics, risk management).
Proven ability to perform and manage difficult tasks and deliver results with short deadlines without management assistance.
Demonstrated curiosity to tackle hard business problems using data and analytics to develop meaningful, practical solutions.
Ability to analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable and quantifiable improvements.
Proven ability to lead and manage cross-functional teams to ensure project objectives are obtained and delivered.
Ability to communicate and present complex data, analysis or findings to all levels, in a way that is clear and understandable and supports the overall business decisions and goals.
Strong facilitation and presentation skills, including the ability to resolve issues and build consensus among groups of diverse stakeholders.
Ability to work independently and plan, prioritize and manage multiple projects with varying deliverable timelines and time constraints.
Ability to negotiate and resolve project and team issues with diplomacy and persuasiveness.
Expert analytical and problem-solving skills.
Proficiency in advanced data analysis tools, such as Python, R, or machine learning.
Excellent communication, presentation and collaboration skills with a variety of audiences.
Ability to work independently and manage multiple large projects and/or initiatives.
Experience in process improvement and implementation.
Ability to effectively drive results and influence across teams.
Creative problem solver; comfortable with ambiguity and taking action with limited information.
Strong business acumen and knowledge of business goals and objectives that enhance the likelihood of recommending solutions that align with expected outcomes.
Excellent project management, interpersonal and organizational skills, with the ability to drive and implement ideas in a rapidly changing environment.
Demonstrated curiosity to tackle hard and complex business problems using data and analytics to develop meaningful, practical solutions.
Mastery analytical and problem-solving skills.
Strong strategic thinking and planning skills.
Strong interpersonal, communication and facilitation skills, ability to communicate complex ideas in clear, succinct terms; able to establish strong partnerships at various levels in the organization and to influence decision making.
Expertise in managing and improving end to end, cross functional business processes, projects or initiatives at a divisional level.
Strong personal presence and comfortable presenting to executive level management.
Conceptualizes solutions in new ways to complex problems; readily anticipates problems and identifies solutions.
Repeated success with communicating the most complex issues with great skill and precision - at all levels in the organization.
Comprehensive knowledge and expertise of business/healthcare principles and concepts and high level of proficiency across multiple business functions.
Highly sought after by the business to provide a wide depth and breadth of consultation, education, and influence in the business.
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
What You Will Do at Cambia:
Specific functions and outcomes will vary based on organizational priorities, but in general, are expected to focus on the following in their roles:
Analyze data to identify trends, opportunities, and challenges.
Develop and maintain dashboards, reports, and metrics to track key performance indicators (KPIs).
Collaborate with cross-functional teams to identify areas for process improvement and develop solutions.
Manage small-scale projects and operational initiatives.
Develop and maintain documentation of business processes and procedures.
Applies knowledge of how various departments within the corporation work together to make the company run effectively.
Documents business requirements and methods used to generate work output.
Be able to adapt quickly and successfully project manage ad hoc special assignments and initiatives as they may develop.
Lead data analysis and reporting to identify trends, opportunities, and challenges.
Manage medium-scale projects and operational initiatives.
Mentor and guide junior analysts in their professional development.
Perform complex analyses on programs and initiatives and create visual representations and summary reports of findings. Develops meaningful dashboards and presentations that use information to inform and influence business activities and strategies.
Work both independently and as part of a larger team supporting various internal customer groups on identifying business challenges and evaluating solutions to achieve objectives
Assist leadership with problem identification and resolution, and program development by researching, assessing, and analyzing issues, and providing recommendations.
Partners closely with the IT group to ensure there is a business and technical alignment of the strategic roadmap and projects.
Explains complex processes and status updates in a manner that ensures understanding at all leadership levels within the organization.
Identifies critical project risks and issues and drives issue resolution; appropriately escalates issues to senior leadership or key stakeholders. Raises awareness regarding critical project dependencies and ensures that all requirements are communicated to relevant work streams and business partners.
Collaborate with senior leadership to identify areas for process improvement and develop solutions.
Manage large-scale projects and operational initiatives.
Develop and implement process improvements to increase efficiency and productivity.
Provides higher level analysis and data interpretation in support of strategy development, program implementation and analysis
Develops meaningful dashboards and presentations that use information to inform and influence business activities and strategies, including senior leaders.
Uses a thorough understanding of business objectives to influence solutions that produce new insights and opportunities for the organization
Manage large-scale complex projects and operational initiatives.
Stay up-to-date with industry trends and emerging technologies to identify opportunities for innovation.
Uses strong knowledge of Cambia/Department strategies and initiatives to represent senior leadership in various forums
May provide support for key administrative processes for the department such as budgeting or preparing strategic documents and presentations.
Delivers presentations on complex issues, and at all levels in the organization, with a level of knowledge and influence throughout the business.
Plans, organizes, schedules, coordinates and monitors large, complex tasks involving multiple functional areas. Guides work of analysts and others.
Regularly leads efforts and initiatives with a high level of influence on decision making across the company; leads positive change, both internally and externally; functions independently; mentors analysts and others.
Independently identifies opportunities or gaps and influences overall solutions within team and across the organization
Ensures strategic initiatives are prioritized and works directly with stakeholders to resolve conflicts
Promotes the team and solutions, building relationships and helping identify existing components and technologies that can be leveraged to deliver on organizational initiatives
May lead the development of advanced analytics and insights to drive business growth and improvement.
Work Environment
Work primarily performed in an office/remote environment.
May be required to work outside of normal hours
The expected hiring range for a Business Operations Manager II is $134,300.00 - $181,700.00 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%. The current full salary range for this role is $126,000.00 to $206,000.00.
About Cambia
Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.
Why Join the Cambia Team?
At Cambia, you can:
We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.
In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:
Learn more about our benefits.
We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.
If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.