Business Manager

What is the opportunity?

As the Business Manager, you will collaborate with the Front Office and cross-functional partners to deliver exceptional client experiences while cultivating a positive and collaborative culture within RBC Wealth Management Asia (WMA). You will also work closely with the Team Head (TH), Assistant Relationship Manager (ARM), and the ARM Team Lead to manage business operations and drive efficiency improvements.

What will you do?

• Work closely with Team Heads to optimize resource allocation, resolve issues, and enhance workflows through structured tracking and support.
• Oversee daily transaction processing and exceptional approvals for the Front Office, ensuring accuracy and compliance.
• Act as a key liaison for client complaints and operational escalations, coordinating cross-functional stakeholders for timely resolution.
• Investigate operational errors, implement corrective actions, and mitigate risks through proactive monitoring.
• Collaborate with ARM Leads to manage Front Office inquiries and ensure timely responses.
• Identify opportunities to enhance processing efficiencies, client experience, and risk mitigation, collaborating across functions for workflow improvements.
• Engage with Business Transformation Group and IT teams to plan and execute WMA initiatives, driving operational change and efficiency.
• Analyze exceptional findings with Business Risk Management, review performance scorecards, and manage ARM recruitment to align with productivity goals.
• Manage ARM recruitment and assist the WMA COO in optimize resource planning, ensuring alignment with operational workflows and productivity goals.
• Assist internal/external audits through documentation review and testing.
• Manage training records and ensure compliance with learning requirements.
• Collaborate with the Administrative Team for seamless office operations.

What do you need to succeed?

Must-have

• University degree in Business Management, Finance, Economics or other relevant professional finance qualifications
• At least 8 years’ relevant experience in financial services industry
• Excellent communication and client servicing skills in both written and spoken English, Cantonese and Mandarin
• HKSI Licensing Examination Papers 1, 7 & 8 or equivalent
• Strong people management skills
• Able to meet deadlines and handle high pressure
• Outstanding project management skills
• Proven organization skills with strong attention to details
• Demonstrated computer skills, including MS Word and MS Excel
• Excellent administrative and execution track records
• Basic Bloomberg and Reuters

Nice-to-have

• Experience and knowledge of wealth management or private banking investment products will be highly preferred
• Certified ECF qualification is preferred

This position is subject to the Mandatory Reference Check Scheme (MRCS). MRCS is a standardized reference-checking arrangement by requesting the individual's information from each relevant former and current employers (Authorized Institutions under the supervision of the Hong Kong Monetary Authority) covering the preceding seven years prior to the application for this position. For more details, please refer to Frequently Asked Questions for In-Scope Individuals.

What’s in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés.  Please do not forward resumés to our employees, nor any other company location.  RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Business Appraisals, Business Process Design, Business Process Improvements, Business Process Modeling, Configuration Management (CM), Crisis Management, Effectiveness Measurement, Implementation, Requirements Analysis, Workflow Analysis

Additional Job Details

979 KING'S ROAD:HONG KONGHong KongHong Kong40Full timeWEALTH MANAGEMENTRegularSalaried2026-03-042026-04-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.