Business Manager (Client Life Cycle Management)

Job Description

Hello Future Business Manager!

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
United by our proud heritage, strong ethics and philosophy of traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

The role entails driving strategic product mobilisation and enhancing the early phases of product development—conception, inception, and incubation—positioning the organisation for competitive advantage and market differentiation. This includes full ownership of the Dynamics CRM system for RMB, enabling cross-functional collaboration across Marketing and Client Groups to maximise CRM adoption and utilisation.

Are you someone who can:

Product Lifecycle Ownership

• Lead and oversee all phases of the product lifecycle, from ideation and business analysis to delivery and optimisation.
• Ensure timely reporting and resolution of issues impacting product progress and performance.

Stakeholder Engagement & Requirements Management

• Collaborate with cross-functional teams to gather, refine, and prioritise business requirements.
• Act as the primary liaison between business units and technical teams to ensure alignment and clarity.

Knowledge Sharing & Team Enablement

• Share domain expertise and product knowledge to uplift team capability and improve the quality of deliverables.
• Facilitate workshops and training sessions to promote understanding of product goals and user needs.

Process Innovation & Efficiency

• Continuously evaluate existing processes and propose innovative solutions to streamline workflows and reduce redundancy.
• Champion automation and simplification initiatives that enhance delivery speed and reduce operational costs.

Customer-Centric Product Development

• Monitor customer feedback and usage data to inform product enhancements and align features with user expectations.
• Ensure product decisions are guided by customer journey mapping and experience insights.

Vendor & Partner Management

• Manage relationships with external service providers, ensuring SLAs are defined, monitored, and met.
• Support commercial negotiations and product enhancements with vendors to maximise value delivery.

Escalation & Issue Resolution

• Serve as the escalation point for vendor performance issues and campaign tool challenges.
• Drive resolution strategies and ensure accountability across internal and external teams.

Governance, Compliance & Quality Assurance

• Implement and monitor business processes in line with quality standards, governance policies, and compliance requirements.
• Ensure audit readiness and adherence to regulatory frameworks within product scope.

Technology Enablement & Platform Optimisation

• Research and consult on emerging technologies and platform capabilities to enhance product functionality.
• Lead initiatives that integrate new tools and systems aligned with strategic goals.

Performance Monitoring & Continuous Improvement

• Coordinate monthly, quarterly, and annual performance reviews with relevant stakeholders.
• Use performance data to drive continuous improvement and inform future product strategy.

You will be the ideal candidate if you have:

• BCom Finance
• 6-8 Years Programme & Project Management Experience

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

23/03/26