Title:
Business Intelligence - Client Insight & Analytics LeadAbout KBR and the Project
KBR are a global technical solutions provider with 28,000 employees worldwide, with operations in 34 countries delivering to customers in 80 countries. KBR work collaboratively with their wide customer base to deliver solutions that strive to create a better, safer and more sustainable world.
KBR’s Estates Intelligence division specialise in enabling clients to make informed decisions about the operational and strategic management of their estates and asset portfolios, including the external supply chain retained to deliver asset management and maintenance services.
KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services, which is an evolving model in the FM market.
As part of the ongoing growth of its Estates Intelligence, KBR is actively recruiting to expand its team to deliver current and future public sector Estates Intelligence contracts.
About the Role
The Client Insight & Analytics Lead will report to the Senior Business Intelligence Manager and operate as part of the Estates Intelligence BI team. This team delivers data-driven insights across multiple projects, addressing estates and facilities challenges and enabling informed decision-making for both internal stakeholders and clients. The Client Insight & Analytics Lead acts as the primary contact for insight delivery and BI related activities within assigned business areas. Delivers actionable analytics, ensures reporting quality, and drives benchmarking and continuous improvement. Works closely with Hub specialists to maintain consistency and innovation.
Discovery & Requirements:
Elicit reporting needs, define success criteria and agree measurement baselines.
Translate business questions into analytical approaches and hypothesis tests.
Analysis & Insight:
Build robust analyses across compliance, cost, performance and risk themes.
Triangulate multiple sources to validate findings and quantify impact.
Storytelling & Presentation:
Produce concise narratives with visualisations that drive decisions and actions.
Present insights to senior stakeholders, capturing decisions and next steps.
Data Quality & Controls:
Define validation checks for key datasets and measures, logging and tracking defects.
Ensure traceability from data source to published metric with appropriate notes.
Benchmarking & Continuous Improvement:
Lead cross portfolio benchmarking to identify trends and best practice.
Create feedback loops to measure outcomes of recommendations and iterate.
Collaboration:
Work with Hub roles to ensure data quality and consistency.
Partner with developers and analysts to deliver accurate insights and reporting requirements.
Required Qualifications, Experience & Skills
Essential:
5+ years delivering client-ready analysis and reporting.
Expertise in Power BI (Desktop & Service) and familiarity with Fabric features (Data Engineering, Factory, Science).
Strong data storytelling and visualisation capabilities.
Excellent stakeholder engagement and presentation skills.
Strong supervisory, organisational, and interpersonal skills.
Good understanding of designing and documenting business processes and report specification authoring.
Hold or ability to obtain security clearance.
Desirable:
Experience with predictive analytics, machine learning concepts, or advanced statistical techniques.
Familiarity with Power Platform and automation tools.
Knowledge of FM-related environments and supply chain performance metrics.
Experience managing build, release, and deployment processes within a DevOps framework.
Understanding of CAFM systems (e.g., Concept Evolution) and estates management reporting.
The role can is based at Swindon and will be expected to be in the office up to 3 days per week. There will also be occasional travel to Client Sites required.
We Deliver — Together.