Business Excellence Analyst II

The Business Excellence Analyst is a member of the Business Excellence team and is focused on the creation and implementation of business processes and practices that drive improvement and optimization to the Retail company. Although this team focuses on Retail business processes including sales, service, and operations, the position will engage with all levels of business and technology owners across the Clayton enterprise to discover and implement projects that support business improvements. This individual is expected to be skilled at project organization, critical thinking, group facilitation, and executive presentation. The position does require some travel. 

About The Team:

The Business Excellence team works close in hand with multiple business departments within the Retail company and across the Clayton enterprise.  The Retail company is focused on implementing new and often re-thinking current business processes, and our team helps support the creation, design, and implementation of these changes.  We are focused on implementing changes to reduce cost, increase productivity, enhance the experience, and save time for both our team members and customers.  This role will support cross-functional activities and working sessions during projects’ design and implementation phases.

Responsibilities:

• Researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability, with a focus on construction operations.
• Collects and studies operational and performance data to identify trends and opportunities for improvement.
• Develops process documentation and project plans.
• Creates flowcharts, process maps, and diagrams.
• Supports cross-functional activities and working sessions during projects' design and implementation phases.
• Designs and prepares documentation, training materials, and communications supporting new processes.
• May deliver training to impacted business units.
• Partner with construction and technology teams, including HSC and CDG, to design and implement process improvements in scheduling, project management, site assessment, contractor quality, and system enhancements.
• Collaborate with cross-functional teams to align construction milestones with business workflows for continuous improvement.

Qualifications:

• Bachelor's degree or equivalent technical and business experience.
• 3-6+ years in business analysis and operations excellence.
• 3-6+ years in construction operations (manufactured/modular construction preferred).
• Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts.
• Strong analytical, problem solving and root cause analysis skills.
• Strong ability to work effectively within time constraints, changing priorities, and working independently.
• Proficient in Microsoft Office Suite: Including Excel, Word, PowerPoint and Visio.
• Experience in project management, group facilitation, data gathering and analysis, and change management.
• Ability to influence positive change effectively.
• Detail-oriented problem-solver with strong critical thinking and time management skills.
• Ability to work effectively both independently and in teams.

Desired Skills:

• Strong understanding of a customer’s journey and the Retail company processes and interactions with other business units.
• Ability to analyze, design, present and implement changes to business processes in order to increase productivity, reduce cost, improve quality, and save time.
• Ability to elicit requirements, facilitate workshops, and lead brainstorming sessions to create new or re-think current business process changes.
• Skilled at identifying new process opportunities, developing a value proposition for new processes, and presenting options to executive management teams.
• Ability to coordinate and partner across business units to develop, test, and refine business processes / practices.
• Understanding of how to leverage data to understand business problems and develop methods for continuous improvement.
• Ability to communicate lessons learned and key findings to departments with recommendations for changes and updates for training.
• Will partner with Retail Learning and Development team to create and maintain a library of authorized business processes for Clayton that is easily searchable and accessible throughout the organization.
• Ability to develop documentation in a variety of forms (flowcharts, narrative manuals, role specific) and organized to ensure process documents are kept up-to-date, properly socialized, and accessible across the organization.
• Strong understanding of organizational change management principles and how to guide an organization through process changes.

• A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth.
• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs.
• Home Centers are closed on Sundays – we believe in offering a balanced working environment.

Business Unit - B00009

Clayton Retail