At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
As a Business Development Team Lead – Germany, you will build and lead a hybrid acquisition team focused primarily on telephone-based sales, with selective field and event support when required.
Your team will convert prospective members into fully onboarded Tide Members through outbound calls, qualification, education and commercial conversion. You will operate as a player-coach, driving performance daily while shaping culture, structure and commercial strategy.
This is a high-impact leadership role at the centre of Tide’s German expansion.
You will:
Lead and develop a team of Business Development Executives focused on outbound acquisition
Support and attend in-person events or field activations when required
Set ambitious KPIs aligned to company OKRs and revenue goals
Drive daily performance rhythm across dials, engagement, conversion and quality
Listen to calls and coach your team to deliver exceptional, compliant member experiences
Build dashboards and performance tracking frameworks
Run structured test-and-learn initiatives to improve conversion and workflow efficiency
Remove blockers by collaborating closely with Product, KYC, Compliance and Marketing
Take ownership of commercial results, treating your team as a mini-business
This role is based in Berlin with hybrid working (2–3 office days per week).
WHAT YOU’LL BE RESPONSIBLE FOR
Driving Acquisition & Revenue
Lead outbound telephone strategy to maximise conversion
Ensure performance across all lead types, including colder segments
Continuously optimise call structure, objection handling and upsell approach
Support field activity when required to drive brand presence and conversion
Quality & Compliance
Maintain high QA standards across all calls
Ensure full compliance with regulatory and onboarding requirements
Partner closely with KYC and Compliance to improve onboarding efficiency
Operational Excellence
Build clear processes and structured workflows
Use data to identify performance gaps and implement corrective actions
Create a culture of accountability and high energy
Stakeholder Collaboration
Work closely with Marketing to maximise ROI on lead investment
Partner with Product to feed back insights from the German SME market
Collaborate cross-functionally to improve conversion and member experience
We are looking for a commercially driven, structured and energetic leader who thrives in a high-growth environment.
The ideal candidate will have:
Fluent German (written and spoken) and strong English
3+ years’ experience leading sales teams
Strong background in outbound telesales or SME acquisition
Proven ability to drive revenue and improve conversion rates
Experience coaching call quality and developing sales talent
A data-driven mindset with experience running experiments
High ownership and accountability
Confidence influencing stakeholders across departments
Comfort operating in a fast-moving, evolving environment
Experience in fintech, payments, banking or SME B2B sales is highly desirable.
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
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