The Role
The Business Continuity role is a senior specialist role responsible for crisis coordination, strengthening business continuity governance, and enhancing operational resilience across the organisation. The role sits in the Operational Resilience & BCM function and reporting into the Senior Manager, providing the authority, experience, and strategic capability required to meet rising regulatory and client expectations.
The successful candidate will be required to operate a 7am–3pm shift which provides essential early‑day coverage to ensure rapid response, improved cross‑regional coordination, and stronger incident readiness during high‑risk operational windows.
In this role you will
Lead on Business Continuity Governance
Own and approve BIA and BCP updates, ensuring consistency and standards across all business units
Oversee BC/DR governance frameworks and ensure alignment with internal policy and regulatory expectations
Provide expert support and challenge to business units during BCP creation, review, and annual cycles
Coordinate responses to major incidents across technology, operations, and third‑party provider
Conduct rapid impact assessments and support senior decision‑making throughout incidents
Provide authoritative guidance, escalation management, and strategic communication during disruptions
Drive incident readiness improvements, including playbooks, triggers, and early‑hours monitoring
Lessons Learned & Root Cause Analysis
Lead structured post‑incident reviews and root‑cause analysis
Create and track remediation actions to prevent repeat incidents and improve operational maturity
Provide senior‑level communication, assurance, and decision support
Represent the BCM/OR function in committees, crisis calls, and readiness reviews
Strengthened alignment with the global BCM team by sharing updates, coordinating on group‑wide initiatives, and ensuring our UK/Europe approach remains consistent with global frameworks and methodologies
Strengthen recovery decision‑making during a critical part of the day
What it takes
Proven experience in incident management, business continuity management, or crisis leadership
Ability to influence senior stakeholders and drive decision‑making under pressure
Strong understanding of BC governance, scenario testing, and incident response frameworks
Excellent written and verbal communication, especially under time‑critical conditions
High degree of judgement, leadership presence, and situational awareness
Special Factors
This role requires early-day operational coverage meaning you will work 7am–3pm
Vanguard is not offering visa sponsorship for this position
This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday)
Why Vanguard?
Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.
This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.
It's what we stand for: value to investors.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
Our commitment to equal employment opportunity
Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.