Business Consultant - Vendor Portfolio

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

We are seeking a highly motivated and strategic Vendor Portfolio Consultant to join our team, supporting the Insurance Product Experience product portfolio. This role plays a critical part in driving strategic vendor partnerships, ensuring alignment with the product roadmap and maximizing value from our vendor ecosystem, with a focus on operational efficiency, financial impact, and customer experience.

Key Focus areas:

• Vendor Strategy & Performance Management: Drive strategic vendor partnerships within the Insurance Product Experience portfolio by cultivating strong business partner relationships, analyzing vendor performance, providing actionable recommendations, and supporting business strategy through expert insights, business case development, and portfolio reporting to maximize operational efficiency, financial impact, and customer experience.
• Cross-Functional Collaboration & Portfolio Optimization: Act as a subject matter expert to cross-functional teams (including Procurement, Financial Operations, Product Management) to ensure strong contracts, aligned vendor capabilities, and an optimized vendor mix, while proactively identifying opportunities for portfolio rationalization, consolidation, or termination based on performance data and strategic alignment.

ESSENTIAL RESPONSIBILITIES

• Partner with market stakeholders to gain an understanding of market strategies (e.g. product, GTM/sales, operational improvement) to support the efficient and coordinated execution of those strategies within HPO.
• Execute operational impact assessment for market leaders regarding new market strategies, new accounts, and account renewals.  Help drive the effort to align external market strategies with HPO business goals and objectives in order to articulate clear business strategies within Operations.  Serve as subject matter expert (resource) to market stakeholders on Operational functions and processes.
• Engage regularly with the Market Ops Strategic Performance Management team and connect with Operations functions as appropriate to ensure resolutions are standardized.  Maintain strong relationships with external markets to ensure smooth and effective resolution of requests.  Identify patterns and problem areas in order to recommend, and where able, implement effective solutions to increase Operational efficiency.  Manage communications to external stakeholders related to progress of initiatives, incidents and services solutions. 
• Define strategic KPI’s and analyze reports to ensure KPI’s are being met or exceeded and market requests/issues are fully vetted and/or resolved.  Ensure appropriate analysis of critical and escalated market-impacting operational business incidents to determine causation, impact, and suggested resolution.  Contribute to the development of standards and processes for management of operational incidents.
• Lead the stream of activities necessary to execute cross-functional strategies:  Analyze and evaluate market opportunities and support due diligence activities with respect to continuous improvement and service catalog.  Effectively manage business incidents to resolution and track and report activities.  Identify processes and standards for proactive management of operational business incidents.  Work proactively with market stakeholders to identify opportunities for improved cross-functional (e.g. Billing, Claims, Enrollment, Benefits, Customer Service) efficiency.
• Other duties as assigned.

EDUCATION

Required

• Bachelor's Degree in Business Administration/Management, Economics or Health Administration

Substitutions

• 6 years of Sales and/or Business Operations

Preferred

• Master's Degree Business Administration/Management, Economics or Health Administration
• Add Bachelor's Degree in Business, Finance, Accounting, Economics, or Procurement/Supply Chain

EXPERIENCE

Required

• 5 - 7 years in Operational Excellence

Preferred

• 3 - 5 years in Program Management
• 3 - 5 years in Project Management
• 3 - 5 years in Healthcare Industry
• 3 - 5 years in the Health Insurance Industry
• 3-5 years in Vendor Management OR Vendor Operations OR Procurement

LICENSES OR CERTIFICATIONS

Required

• None

Preferred

• Lean Six Sigma certification

  

SKILLS

• Strategic Planning
• Leadership
• Analytical Skills
• Process Improvement
• Communication Skills
• Problem-Solving
• Presentation Delivery
• Presentation Development

Language (other than English)

None

Travel Requirement (other than English)

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Frequently

Works primarily out-of-the office selling products/services (sales employees)

Rarely

Physical work site required 

Yes

Lifting: up to 10 pounds

Frequently

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Does Not Apply

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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