Business Communications Senior Advisor - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

 

This position is responsible for managing the communications strategy, planning and delivery for internal provider-facing teams and providers relevant to strategic, complex, highly visible initiatives that affect health care providers, including affordability projects, ancillary partnerships, integrations, growth platform, and line of business-driven strategic initiatives.

Responsibilities

• Assess initiatives, outlining dependencies, risks, mitigation options, tactics, timelines, resources, and costs.
• Participates in project meetings as a provider communication subject matter expert.
• Advises and works alongside senior leaders and key matrix partners to build optimal provider-focused strategies.
• Maintains thorough understanding of business/program goals, objectives, impacts, and processes in order to offer unique provider communication solutions.
• Develop and lead internal and external provider communications strategy, plan and tactics for complex, highly visible initiatives including affordability projects, ancillary partnerships, mergers, acquisitions, integrations, growth platform, and LOB-driven strategic imperatives.
• Plan a wide variety of communications such as letters, flyers, quick reference guides, presentations, newsletter articles, emails, FAQs, talking points, etc.
• Build enhanced plans and tactics that engage and prepare provider-facing employees to educate providers.
• Collaborate with program leadership and the cross-audience communications teams (e.g., client, customer, Sales, Service Ops, Digital) to build integrated communications plans are complementary.
• Collaborate with internal partners such as Provider Communications team members and Creative Services, to ensure communication development objectives are met.
• Ensure all communications and materials are consistent with the Cigna text standards, brand and culture, and meet national and state legal and regulatory requirements.
• Manage mail list and communication review to secure required sign-offs.
• Manage multiple projects simultaneously.
• Monitor and evaluate results of communications programs, to adjust and change course as needed.
• Work with senior leaders and business SMEs to develop internal and external communication strategies and tactics to mitigate or deescalate complex or adverse provider experience issues that create noise and impact Cigna’s service channels or teams.
• Perform other duties as assigned or identified.

Minimum Requirements

• High School Diploma
• Bachelor’s degree in communications, marketing or related discipline or equivalent work experience.
• 8+ years of experience in health care communications or a related field.
• Broad business knowledge of the health care services industry.
• Experience developing communication strategies and positioning platforms.
• Experience evaluating business objectives and audience’s needs to develop communications plans and appropriate tactics.

Preferred Requirements

• Experience with government business strongly preferred.
• Strong project management, communication, and presentation skills.
• Strong writing and proofreading skills.
• Ability to connect people and bring resources together to get things done.
• Ability to work independently and proactively, using critical thinking and problem-solving skills.
• Ability to prioritize multiple projects in a fast-paced environment to meet deadlines.
• Strong business acumen.
• Strong peer and senior leader relationship management skills to foster collaboration, value others’ perspectives, negotiate, influence, and gain support and buy-in.
• Comfortable with being accountable for high-priority, high-visibility communications.
• Proficiency in Microsoft Office applications.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 113,600 - 189,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.