Job Description
What is the opportunity?
The Business Change Management Lead will drive the successful adoption and sustainability of AI-driven and product initiatives within Digital and Personal Distribution Channels, ensuring alignment with strategic business objectives. This role focuses on enabling advisors, clients, and internal teams through structured change strategies, data-driven insights, and targeted communications. By bridging the gap between technology, operations, and people, the incumbent will minimize disruption, maximize ROI, and foster a culture of agility to support RBC’s innovation agenda. This role requires a blend of strategic thinking, stakeholder influence, and hands-on execution to drive transformational outcomes while maintaining RBC’s commitment to excellence and client trust.
What will you do?
Strategic Change Leadership, Strategy, & Organizational Readiness: Partner with senior leaders to align change initiatives with RBC’s business goals and AI/product roadmap; assessing change impacts, identify resistance points, and design tailored adoption strategies for advisors and clients.
Advisor Enablement: Partner with enablement teams to build communication and training frameworks to equip advisors with AI/product skills.
Client Communications: Partner to develop clear, client-facing messaging for AI/product changes to minimize disruption.
Performance Reporting: Deliver integrated performance reporting - tracking adoption, productivity, and client satisfaction via KPIs and dashboards.
Stakeholder Collaboration: Partner with Product, Technology and Operations teams to align change efforts with business goals.
Risk Mitigation: Partner with product and risk partners to ensure compliance with regulations and address risks in advisor/client adoption.
Feedback & Iteration: Lead and establish feedback loops to refine communications, training, and processes.
What do you need to succeed?
Must have:
Bachelor’s degree in Business, Communications, or related experience with 7+ years of experience as a Scrum Master or Change Management lead, practices and theory were diligently applied.
Project / Program Agile delivery experience in a dependent multi-agile team environment, using influence to facilitate to outcomes
Strong communication, stakeholder management, and problem-solving abilities.
Experience working on medium-to-high complexity initiatives.
Nice-to-have:
Certified Scrum Master/Agile Practitioner
Experience in digital product and delivery
Experience in communications and marketing
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonus and flexible benefits
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance
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Job Skills
Adaptability, Change Controls, Change Management, Change Management Processes, Change Management Programs, Complex Change Management, Critical Thinking, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to ChangeAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.