Groundworks is seeking a talented Business Central Support Specialist to join our tribe in Virginia Beach, VA!
The Business Central Support Specialist is responsible for providing technical support, troubleshooting, and maintenance for the Microsoft Dynamics 365 Business Central ERP system. This role supports system stability, user productivity, and integration performance across the organization.
Duties and Responsibilities
Provide tier 2/3 technical support for Microsoft Dynamics 365 Business Central users across the organization
Troubleshoot and resolve ERP-related issues, including functional and technical problems
Manage and respond to support tickets through Zendesk help desk platform
Document issues, solutions, and processes to build a comprehensive knowledge base
Collaborate with business users to understand requirements and translate them into system solutions
Perform root cause analysis on recurring issues and implement preventive measures
Support system integrations and API connections between Business Central and other business applications
Assist with user training and create support documentation
Monitor system performance and proactively identify potential issues
Participate in system testing for updates, patches, and new feature implementations
Work closely with external vendors and Microsoft support when needed
Contribute to continuous improvement initiatives for system optimization
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
Qualifications
Minimum of three years of experience providing ERP support, including direct experience with Microsoft Dynamics 365 Business Central
Minimum of one year of experience in IT operations or a related field
Experience with help desk ticketing systems (Zendesk preferred)
Basic understanding of system integrations and API concepts
Proficiency in ERP troubleshooting methodologies
Understanding of business processes across finance, operations, and supply chain
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Dynamic and adaptable approach to changing business needs
Preferred Qualifications
Experience in the construction, home services, or related industry
Microsoft Dynamics 365 Business Central certifications
Experience with Power Platform (Power Automate, Power Apps)
Experience with data migration and system upgrades
Working Conditions
This position will be performed on site at the Corporate office in Virginia Beach during standard office hours. Extended hours might be required based on operational needs or seasonal workload.
Requirements
Full-time
Onsite: 1741 Corporate Landing Pkwy, Virginia Beach, VA 23454
What we provide for our employees
Competitive base compensation with lucrative bonus potential
Equity ownership in the nation’s largest and fastest growing foundation repair and water management company
The best-in-class training programs
Advanced leadership training opportunities
Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods
Paid time off including 6 holidays after applicable waiting period
Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.
When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.