Business Banking Senior Program Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Banking Senior Program Manager

About your role:
Fiserv is a global leader in payments and financial technology, enabling clients to deliver secure, scalable banking experiences. The Small Business Banking product team delivers mission-critical solutions that help small businesses manage cash flow, payments, and banking operations. As a Senior Technical Program Manager, you will orchestrate strategic programs that drive product launches, integrations, and operational readiness to meet client and market needs.

What you’ll do:

• Lead end-to-end program delivery for multiple concurrent product initiatives, defining scope, schedules, milestones, and success metrics.
• Create and maintain integrated program plans; identify and mitigate risks, manage dependencies, and forecast resource needs.
• Coordinate cross-functional teams (product, engineering, compliance, client services, operations) to align on scope, priorities, and delivery expectations.
• Facilitate governance cadence including steering committee updates, executive reporting, and program-level KPIs.
• Drive vendor and consultant engagement: define SOWs, manage deliveries, and ensure alignment to timelines and quality standards.
• Partner with product and engineering to translate product vision into technical roadmap and release plans; lead PI planning and release coordination across scrum teams.
• Manage regulatory and compliance checkpoints within program timelines to ensure readiness for market launch.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 12+ years of experience in leading large-scale, cross-functional technical programs delivering banking, payments, or fintech products (program governance, roadmaps, executive reporting).
• 12+ years of experience in security and regulatory compliance for financial software — PCI DSS, SOC 2, GLBA, and data privacy controls.
• 10+ years of experience with cloud platform architecture and operations for SaaS/payment solutions — AWS, Azure, or GCP; containerization (Docker, Kubernetes).
• 10+ years of experience in payments and banking systems — ACH/NACHA, card processing, ISO 20022/8583, payment rails and treasury integrations.
• 10+ years of experience leading Agile/SAFe program increments, release planning, and multi‑team delivery using Jira, Confluence, and CI/CD coordination.
• 8+ years of experience in vendor and consultant management, SOW and contract oversight, resource forecasting, and program financial tracking.
• 8+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• PMP, PgMP, or SAFe Program Consultant (SPC) certification.
• Hands-on experience with APIs, microservices integrations, and enterprise middleware (e.g., MuleSoft, Apigee).
• Prior experience launching small business banking or payments products at scale.
• Proven ability in executive communication and stakeholder management across product, risk, and commercial teams.
• Advanced degree (MS/MBA) in a technical or business discipline.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Salary Range

$136,000.00 - $225,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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