Business Analyst

Location:

8162 S Priest Dr, Tempe, Arizona 85284 United States of America

We need someone who will manage an allotment of business entities (accounts), provide operational support and coaching support to ensure conformity to standards. Much of this position is KPI-oriented, working with respective parties to find root cause, coordinate communication, and seek solutions to become KPI compliant. The ability to multi-task, provide analytical support and possess a general curiosity is necessary. This job is a hybrid of coaching, tech support, project management, and plan development.  We need someone who is willing to learn a new business line and grow! 

Responsibilities:

• Communicating with clients to ensure that all of their needs are understood and addressed 

• Building strong client relationships to maintain rapport and promote growth 

• Collaborating with various internal departments to ensure that they fulfill all customer requests 

• Resolving complaints and keeping track of all processes that pertain to the client’s desires 

• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience 

• Collecting and analyzing data concerning consumer behavior to understand changing needs 

Job Requirements:

• Bachelor’s degree recommend not required 

• More education or experience may be preferred. 

• Exceptional verbal and written communication skills. 

• Ability to collect, track, and analyze large amounts of data. 

• Adaptability and strong problem-solving skills. 

• Excellent active listening skills. 

• Ability to build rapport and collaborate with others within the company and externally. 

• Understanding of consumer behaviors and industry trends. 

• Extensive, accurate product knowledge. 

Skills/Required Knowledge/Tools:

Must have excellent written and verbal communication skills, excellent interpersonal skill and the ability to work well in a team environment. The ability to work in a computerized environment using various software and online web programs.

Looking for 3-5 years of experience

Physical Demands:

The work is sedentary. Typically, the person may sit comfortably to do the work. There many be some walking, standing, bending; carrying of light items such as papers, books, small parts; driving and automobile, etc. No special physical demands are required to perform the work.

U-Haul offers:

#LI-SB

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.