Business Analyst

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – 2026-0062

 Role Background

Operations and Exercises (OPEX) Centre is accountable to support Alliance Operations, Missions (AOM) and exercises during peacetime, crisis and conflict, by providing NCIA lead liaison, planning and coordinating functions. Acting as the primary Agency's interface to the customer, OPEX Centre is coordinating the NCI Agency efforts provided by the Business Areas, the CSUs and other Agency organizational elements. OPEX Centre has a requirement for Subject Matter Expert (SME) to be embedded with RPMO team, the team, in support development and streamlining the planning and funding process for operations, missions and exercises in 2026 and beyond. The part of the 2026 effort to be covered within this RFQ will be mainly focused on deep assessment of all NCIA OEs involvement of support to operations, missions and exercises.

The required expertise, will supplement the current level of expertise within the OPEX RPMO Team. The Contractors requested in this RFQ must be ready to quickly integrate with the current OPEX RPMO Team, taking up duties and responsibilities. The work required will be based on Intended Business Outputs and Outcomes, and defined Deliverables, as described in the following Sections.

 Role Duties and Responsibilities

The Business Analyst shall deliver a comprehensive set of portfolio, budgeting, forecasting, and governance outputs that strengthen financial stewardship and enhance the organization’s ability to plan, resource, and execute operational and exercise requirements. The role is outcome-focused and accountable for the accuracy, quality, and usability of all deliverables, with particular emphasis on optimizing service rate planning and ensuring efficient programming of support to operations and exercises.

 Essential Skills, Experience and Certifications

• A recognized Project Management certification, such as Prince2 or PMP.
• Analytical Thinking & Problem Solving
• Breaking down complex business problems
• Identifying root causes (not just symptoms)
• Evaluating options and trade-offs
• Critical thinking and structured reasoning
• Communication & Stakeholder Management
• Translating business needs into technical requirements (and vice versa)
• Running meetings, workshops, and interviews
• Managing expectations across stakeholders
• Writing clear documentation (BRDs, user stories, etc.)
• Data Analysis Skills
• Excel (advanced formulas, pivot tables)
• SQL (very valuable in most roles)
• Basic data visualization (Power BI, Tableau)
• Interpreting trends and drawing insights
• Business Acumen
• Knowledge of business processes (finance, operations, sales, etc.)
• Understanding KPIs and performance metrics
• Industry awareness (depends on your field)
• Requirements Engineering
• Eliciting requirements (interviews, workshops)
• Writing user stories, use cases, functional specs
• Prioritization techniques (MoSCoW, etc.)
• Managing scope and avoiding ambiguity
• Process Modeling & Improvement
• BPMN, flowcharts, process diagrams
• Identifying inefficiencies and bottlenecks
• Designing “as-is” vs “to-be” processes
• Technical Awareness (not coding-heavy)
• Basics of software development (Agile, Scrum, SDLC)
• APIs, databases, system integrations (at a high level)
• Familiarity with tools like Jira, Confluence
• Adaptability & Domain Learning
• Picking up new domains quickly
• Handling changing requirements
• Working across teams (tech, business, ops)

 Education

• A higher secondary education and completed higher vocational training leading to a formal or professional certification with a three-year function related experience OR a secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with five years of post-related experience.

 Language Proficiency

• Both oral and written communication in this job are conducted in English. The consultants shall be fluent in English corresponding to standard STANAG-6001 3333 (listening, speaking, reading and writing) or equivalent.

 Working Location

• Mons, Belgium

Working Policy

• 80% Off-site / 20% On-site. The deliverables will be produced off site but presented at Purchaser’s premises in Mons, SHAPE Belgium.

 Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance