Business Analyst Manager

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Business Analysis, Leadership, Requirements, Salesforce Platform, User Story

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Business Analyst Lead joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Business Analyst Lead supporting CMS, you will be trusted to work hand-in-hand with our CMS customer, collecting business requirements and system documentation supporting business and IT activities and to conduct, document, and communicate data collection and analysis. In this role, a typical day will include:

Leadership & Team Management

• Lead, mentor, and develop a team of Business Analysts, providing guidance, feedback, and performance evaluations.
• Allocate workload, prioritize tasks, and ensure balanced distribution across the team.
• Facilitate knowledge-sharing, coaching, and continuous improvement within the BA team.
• Foster a collaborative environment between BAs, Product Owners, Developers, QA, and business stakeholders.

Standards, Frameworks & Quality Assurance

• Establish and maintain standardized templates and methodologies for user stories, business requirements, and system requirements.
• Review and approve all BA artifacts to ensure clarity, completeness, and alignment with business goals and system capabilities.
• Ensure requirements follow industry best practices (e.g., INVEST for user stories, SMART criteria for business requirements).
• Drive consistency across the organization by enforcing documentation and analysis standards.
• Conduct quality assurance checks requirements before handoff to development and testing.

Requirements Elicitation & Documentation

• Lead requirements-gathering sessions, workshops, and stakeholder interviews for complex or cross-functional initiatives.

• Translate high-level business needs into detailed business requirements, system requirements, data requirements, and acceptance criteria.
• Ensure requirements reflect the end-to-end business process, including workflow impacts, system integrations, data flows, and downstream dependencies.
• Validate requirements with stakeholders and ensure traceability from business goals → functional requirements → user stories → test cases.

Agile/Product Delivery Responsibilities

• Work closely with Product Owners to refine the product backlog and ensure user stories are well-defined, prioritized, and feasible.
• Guide analysts in writing clear, testable user stories with acceptance criteria that developers and QA can confidently act on.
• Support sprint planning, backlog refinement, and sprint review sessions.
• Track requirement changes and ensure they are reflected in appropriate documentation and communicated to the team.

Stakeholder & Cross-Functional Collaboration

• Serve as the primary liaison between business stakeholders and technical teams for complex projects.
• Ensure stakeholders understand system limitations and trade-offs when defining requirements.
• Communicate status, risks, and requirements changes in a clear, actionable manner.
• Drive alignment across business units for projects involving multiple systems or teams.

Analytical, Technical, and Domain Expertise

• Strong understanding of business process modeling, data mapping, system interactions, and workflow optimization.
• Ability to analyze complex problems, identify root causes, and propose feasible solutions.
• Familiarity with tools such as Jira, Confluence, Visio
• Experience producing system requirements that account for integrations, APIs, UI/UX needs, and data dependencies.

WHAT YOU’LL NEED:

• Bachelor’s degree and 8+ years related hands-on experience working with business processes and re-engineering
• 5+ years of experience capturing and writing requirements and user stories
• 5+ or more years of business processes and business analysis experience in a system engineering or software application environment
• Hands-on experience using JIRA, Confluence, and SharePoint
• Experience working in a Scrum and/or SAFe Agile environment
• Experience working with Salesforce software development
• Experience working with the Centers for Medicare and Medicaid Services (CMS), preferably in the Center for Consumer Information and Insurance Oversight (CCIIO)
• Experience leading/managing a distributed/remote team
• Proficient using MS Excel and Access
• Proficient designing and building reports
• Competent using MS Word and PowerPoint
• Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
• Consistent quality performance rated valued or higher
• Candidate must be able to obtain Public Trust clearance
• Candidate must have lived in the United States at least three (3) out of the last five (5) years

PREFERRED QUALIFICATIONS:

• 6+ years of experience years of experience working with data and completing data analysis activities
• 3+ years of experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application
• Certified SAFe Agilist, SAFe Practitioner or Scrum Master
• Active Salesforce certification(s)
• Strong interpersonal skills to collaborate with customers and internal cross-functional teams
• Self-motivated, well-organized and strict attention to details
• Ability to understand and manage customer expectations and software implementation methodology
• Ability to prioritize and work on multiple projects at the same time
• Excellent analytical skills, including the ability to integrate information from multiple sources
• Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority
• Must have the capacity to understand the QA processes and work in the software environment

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

gram management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans