Job Description
Serves as a liaison between business stakeholders, product development teams, and client to ensure business objectives are clearly understood and translated into actionable technical work. Takes direction from business and product to define priorities and desired outcomes, applying strong technical expertise to execute tasks effectively and deliver high‑quality solutions. Prepares and delivers reports, plans, and technical expertise that support with business decision-making.
What You Will Be Doing
Work with output solution partners to automate statement processing and support operational efficiency goals.
Apply expertise in data modeling, process mapping, and requirements documentation to streamline workflows and identify improvement opportunities.
Manage large, complex projects or processes with limited oversight from management.
Produce reports, insights, and analysis to help the organization achieve operational targets.
Work with SNAP (statement automation processing) and other statement/output platforms to support client implementations.
Partner with clients to promote adoption of enhanced statement formats and new output solutions.
Troubleshoot complex challenges, coordinate with technical teams, and drive solutions to completion.
Coach or review work for lower‑level professionals when needed.
Influence policies, practices, and procedures based on insights and subject matter expertise.
Perform other related duties as assigned.
What You Bring
Proven experience in business analysis, product support, or operations within financial services or financial technology.
Strong background in requirements gathering, process mapping, data analysis, and workflow design.
Experience working directly with clients, including leading discussions and managing expectations.
Ability to manage large or complex initiatives independently with minimal supervision.
Strong verbal and written communication skills, including the ability to present insights and documentation to leadership or clients.
Hands‑on experience working with statement processing, output solutions, or content management platforms.
Technical aptitude with familiarity in SQL, data modeling, system interactions, or automation workflows.
Ability to solve complex problems and drive initiatives from concept through execution.
High level of organization, accuracy, and attention to detail.
What We Offer You
Comprehensive benefits including medical, dental, and travel insurance.
Professional development and continuous learning opportunities.
A collaborative, flexible, and inclusive work environment.
Opportunities to work on meaningful and high‑visibility initiatives in financial technology.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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