Business Analyst - Intern

Join Manulife as a Business Analyst intern and help turn data and business insights into real-world impact for our customers and partners. You’ll work with cross-functional teams to streamline processes, analyze performance, and support strategic initiatives that align with our mission to make decisions easier and lives better. This opportunity offers hands-on experience with modern analytics tools, exposure to financial services operations, and mentorship from industry professionals. By the end of the internship, you’ll build practical skills, a strong network, and a portfolio of projects that demonstrate measurable outcomes.

Position Responsibilities:

• Partner with stakeholders to gather, document, and validate business requirements for new features, process improvements, and reporting needs.
• Analyze data to identify trends, performance gaps, and opportunities; translate findings into clear, actionable recommendations.
• Create process maps, user stories, and acceptance criteria; support backlog grooming and sprint planning with the product/technology teams.
• Build and maintain dashboards and reports to track KPIs, operational metrics, and customer outcomes.
• Assist with user acceptance testing (UAT), issue triage, and post-implementation reviews to ensure quality and value realization.

Required Qualifications:

• Currently pursuing a bachelor’s degree in Business, Finance, Economics, Data/Analytics, Computer Science, or a related field.
• Strong analytical, problem-solving, and communication skills; ability to synthesize complex information into clear narratives.
• Experience (coursework or projects) with Excel/Google Sheets and at least one data/analytics tool (e.g., SQL, Tableau, Power BI).
• Ability to work 40 hours per week for the duration of the summer internship and collaborate in a hybrid or remote environment.

Preferred Qualifications:

• 0–1 years of internship, co-op, or project experience in business analysis, operations, or analytics.
• Hands-on experience with SQL and dashboarding tools (Tableau or Power BI), and familiarity with Python or R for data analysis.
• Knowledge of Agile practices (Scrum/Kanban); experience writing user stories and acceptance criteria.
• Exposure to process improvement methodologies (Lean/Six Sigma) and basic understanding of financial services or insurance.
• Demonstrated ability to present insights using data visualization and storytelling to influence decisions.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid