Business Analyst

Join a team where knowledge is a hot commodity and where we love what we do!

Company

Galileo Global Education (GGE), as a leading, international provider of private higher education. consists of numerous privately owned schools, education facilities, business units, miscellaneous branches and departments in multiple countries, such as France, Germany, Italy, UK, Norway, Cyprus, Senegal and Mexico and beyond.

Our key goal is to ensure the hiring potential of our students. We achieve this through the learning platforms, the unique learning environments and the industry contacts and expertise we have developed that allow our students to project the uniqueness of European culture and business management globally.

Galileo Global Education HUB (Hungarian Bureau) is a daughter company of the GGE Group and offers a diverse package of dedicated IT services to support our „internal” clients: Schools, Business units and Support functions, in both their Digital Transformation and daily IT operations by spearheading, supporting and managing their efforts through IT project managers, technical professionals and software developer experts.

Job Overview:

We are seeking a Salesforce Business Admin & Analyst to join our team. You will join our international Salesforce team renowned for its Cross Salesforce Cloud expertise in the Customer Experience chain focused on business domains:

• Customer Services and Sales Departments: 360 Vision, Customer Journey, CRM Base, Omnichannel Contact Centre (web, voice, email, chatbot, social media, ...), IS integration;

• Digital and Cross-Channel relational marketing strategy : Portals and Digital Journeys, Cross-Channel Marketing Campaign Management

Key responsibilities:

On a daily basis, you will work on implementations with our schools and have the following main responsibilities:

• Prepare and conduct functional workshops with business departments and key users;
• Participate in functional design and validation committees;
• Study and propose solutions to evolve our clients' Salesforce applications;
• Translate CRM functional needs of our clients and write Salesforce specifications;
• Serve as a reference for the Salesforce solution with various stakeholders;
• Implement Salesforce Platform (administration, configuration of complex flow…) following Agile methodology
• Maintain and develop your skills through training tools and associated certifications.

Profile:

• Salesforce Sales Cloud certification
• Fluent in English and Hungarian. French would be a plus.

Know-how & Technical Skills:

• Determination, rigor, ability to lead and follow up on all client requests and ensure their processing until the project's assigned objectives are achieved
• Functional Skills: interest, understanding of our clients' organizations and users' needs
• Affinity for IT projects
• Ability to interact with multiple external or internal stakeholders: directors and users, system and network experts, developers, architects on application or infrastructure topics

Soft Skills:

• Autonomy, resilience, and team spirit
• Communication and interpersonal skills: listening to the client, working in cross-functional teams, good communication skills (verbal and written)
• Service-oriented and autonomy: responsiveness to client requests, flexibility, versatility, daily proactivity, thirst for learning
• Ready to embark on a niche field that is higher education, where the notion of service and experience is paramount

Ready to join us?

Apply now with your English CV — we can’t wait to meet you!