At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a motivated and analytical Business Analyst to join our Digital Operations team. In this role, you will be responsible for providing comprehensive business analysis of commercially-driven solutions, specifically focusing on process mapping and defining customer requirements. You will be part of a dynamic team that supports the onboarding of new business and manages service transitions to deliver high-quality outcomes for our global clients.
What You'll Do
In this role, you will:
Facilitate and define requirements: Lead workshops to capture granular customer needs and translate complex business requirements into actionable technical specifications for digital solutions.
Design process lifecycles: Create detailed "As-Is" and "To-Be" business process maps to identify efficiencies in document lifecycles, data extraction, and digital archiving workflows.
Manage operational onboarding: Lead the seamless transition of workflows from legacy client environments into the Iron Mountain ecosystem, ensuring projects remain within the agreed scope, time, and budget.
What You'll Bring
The ideal candidate will have:
5+ years of experience as a Business Analyst, ideally within Business Process Outsourcing, Document Imaging, or Shared Services.
Strong knowledge of Digital Mailroom workflows and Intelligent Document Processing (IDP).
Proven ability in Business Process Model and Notation (BPMN 2.0) mapping tools such as Visio or Lucidchart, alongside experience in Jira and Confluence.
Bachelor’s degree in Business, Computer Science, or a related field.
What We Offer
Competitive compensation and benefits aligned with your experience.
Flexible work options to support a healthy work-life balance.
Opportunities for continuous learning and professional growth
Call to action!
Ready to help us shape the future of digital operations? Apply today to join the Iron Mountain team!
Category: Operations Group