Business Analyst

Working closely with project stakeholders, you will define the business requirements and functional specifications on each project. Excellence in customer service along with a dedicated proactive attitude is an essential component of this role. Our goal is to achieve a true balance between quality, client satisfaction, efficiency, success, and profitability.

YOU WILL HAVE AN OPPORTUNITY TO:

• Work with Account Managers and Project Managers to determine the approach, deliverables, and estimated effort necessary for the business analysis activities.
• Elicit client requirements through various techniques such as interviews, workshops, focus groups, document analysis, and brainstorming exercises.
• Work within an agile environment leading backlog grooming and sprint planning, estimations, and story creation for agile projects, as well as translating requirements into specifications in the form of epics and stories.
• Develop professional client-facing documentation with excellence in version control.
• Prepare and document Business Requirements Documents.
• Prepare and document Functional (Non-Technical Design) specifications in adherence to the standard methodology.
• Create accurate documentation on time and by Style Guide and company processes.
• Test the accuracy and usability of documentation.
• Facilitate communications between various individuals, including creative, business, and technical teams, across different levels and departments within the customer’s organization such as Executives, IT, Marketing, and customer service.
• Utilize various methods to support requirements, including use cases, process map diagrams, and wireframes using industry-standard software applications.
• Assist the Project Manager in defining project scope and facilitate requirement clarifications while collaborating with the Development team to troubleshoot problems or roadblocks throughout the development cycle.
• Build and maintain solid relationships with clients and stakeholders while acting as a proxy for the client to the development teams.
  Provide client training when needed for areas such as content administration or other utility functions developed for the client.

WHO YOU ARE:
The ideal candidate is expected to have a range of skills and experience in business analysis with a preference for those with experience in Agile, Process Improvement, and Quality Assurance.

• 3+ years of BA experience, including business analysis planning/monitoring, elicitation, requirements management and communication, needs/requirements gathering and analysis, solution assessment, and validation.
• You have a Bachelor’s Degree in Computer Science, Business Management, a related field, or extensive work experience equivalent.
• A solid client-facing background and experience partnering with multiple stakeholders is an absolute must-have.
• Experience working in a Technology-Enabled Services environment.
• You use these terms in everyday language: business case, SWOT analysis, business requirement documentation, software requirement specification, requirements, stakeholders, use cases, user stories, wireframes, process, and user experience.
• Proven track record in business process re-engineering (BPR) and “as-is”/“to-be” process design; value stream mapping experience preferred.
• Excellent working background with agile and scrum project methodologies.
• Experience in organizing and presenting complex information in simple visual models.
• Solid experience working with teams on user-centered design.
• You believe in strong information architecture and know how to build it.
• You have a technical background and/or training in web development, web design, or programming.
• You are passionate about digital technologies and keep up-to-date with the latest trends in technology, digital transformation, and consumer applications.
• Strong skills in BPMN, Flowchart, DFD, or UML 2.0 modeling is considered a strong asset (i.e., class, use-case, sequence, state, activity diagrams, etc.).
• Experience in using and administrating JIRA and Confluence is a must.