We’ve got an amazing team and important digital experiences—and we’re ready for another smart human to join us.
We’re looking for a Business Analyst who likes to understand how things actually work, enjoys digging into data (yes, including SQL), and wants to grow alongside a strong product and delivery team.
This role is hands‑on, close to the product, and close to the people using it. You’ll help keep our Sponsor and Disability Portals running smoothly and make them better over time.
Position Responsibilities:
Digging into data and SQL queries to answer questions, investigate issues, and spot patterns.
Figuring out what’s really going on when something breaks or doesn’t behave the way we expected.
Working with business partners to understand workflows and map out how things work today—and how they should work tomorrow.
Turning business needs into clear user stories, acceptance criteria, and requirements that dev teams actually love.
Supporting day‑to‑day portal work—issues, enhancements, testing, and validation.
Partnering closely with Product Owners, developers, and business stakeholders to align on priorities, trade‑offs, and solutions.
Asking good questions, challenging assumptions, and helping the team make smart, informed decisions.
Required Qualifications:
A few years of experience as a Business Analyst, ideally in digital or tech‑enabled environments.
Experience writing user stories, requirements, and acceptance criteria.
Practical experience analyzing data and using SQL to get answers.
Experience documenting or mapping business processes and workflows.
Solid communication skills—you can explain complex things in plain language.
A positive, curious, problem‑solving mindset.
Preferred Qualifications:
Agile / SAFe environments
JIRA / Confluence
Experience with portals, self‑serve, or insurance/benefits platforms
Knowledge of Manulife Group Benefits systems and processes
Knowledge of Manulife Group Disability systems and processes
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Waterloo, OntarioWorking Arrangement
Salary range is expected to be between
$70,500.00 CAD - $117,500.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.