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Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
The Business Analysis Manager – AI Trainer - for Wolters Kluwer (WK) - CT Corporation – leverages business and technology knowledge to support the organization’s Artificial Intelligence capability. This role will act as the human element in AI development, collaborating with machine learning engineers, data scientists and product to refine AI models, curate organizational data, and improve model accuracy.
In this role, you will report to the Director, Product Management and work a hybrid schedule (2 days in office, 3 days remote) from our local office.
Responsibilities
Support the development of AI systems
Develop and leverage subject matter expertise on AI model source data sets.
Collaborate with machine learning engineering team on preparing, refining and labeling source data.
Collaborate with business stakeholders and analyze business needs to ensure AI capabilities support stated objectives.
Act as the liaison between business users and AI engineering teams.
Support development team activities, including user story creation and validation.
Create and focus on AI ‘gold’ data quality
Maintain high-quality, curated data to create and manage well-structured datasets for training AI models – ensuring its quality and performing continuous updates.
Cleaning data to remove errors and duplications, structuring it into a unified format, and ensuring it aligns with the organizations goals to prevent biased or unreliable model outputs.
Act as a quality control layer for AI interactions by reviewing, maintaining, and testing AI prompts to verify our AI models generate accurate, relevant and high-quality outputs. This includes analyzing AI responses for factual accuracy and bias, providing feedback to improve prompts, and updating training data to maintain model performance over time.
Support system archetypes by using data labeling and model evaluation skills to guide AI systems, ensuring they accurately perform tasks within a specific archetype function.
Evaluate the AI’s performance to help AI develop skills needed to embody its designated role, whether it’s to create, analyze or simply automate.
Partner with Agentic Engineers and Data Scientists to provide corrective feedback to AI models.
Rate AI-generated output for accuracy.
Shape language model responses to provide human-like interactions.
Collaborate with Content Teams to develop, refine, identify and translate source content data into objectives for the AI.
Maintain and Fine-tune AI models
Create and maintain documentation library of AI training processes, model improvements and metrics.
Participate in the complete AI system development lifecycle, supporting development and testing activities.
Support the continuous improvement of AI-generated output, performance, and model responses in the production environment.
Other Duties
Manage time and company resources appropriately.
Perform other duties as requested by the Director – Product Management.
Job Qualifications
Education: Bachelor’s Degree or equivalent.
Preferred: Bachelor’s Degree in Business, Information Technology or Master’s Degree in Business Administration.
Experience: 7+ years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute.
Collecting, analyzing and managing large data sets.
Understanding how enterprise platforms (ERP, CRM, workflow, and financial applications) contribute to and support business objectives.
Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall).
Demonstrating strong analytical and problem-solving skills.
Collaborating across multiple internal teams (e.g., technical and business resources).
Communicating and influencing stakeholders, building relationships, and facilitating collaboration across all levels of the organization.
Defining strategy for project or process
Fostering innovative culture and solutions
Defining solutions to operational and technical issues (e.g., applying business modeling concepts).
Translating business needs into creative system/process requirements.
Initiating and implementing process improvement initiatives.
Demonstrating project management skills.
Demonstrating organization, time management, and multi-tasking skills.
Demonstrating strong written and verbal communication.
Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Utilizing Microsoft Visio, Lucid, Miro or other diagramming tools.
#LI-Hybrid
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050