Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Brand Operations Specialist plays a critical role in keeping the Brand team organized, aligned, and operating at a high level. This position blends operations, coordination, and administrative support to ensure team priorities, timelines, and engagements run seamlessly across a global stakeholder group.
This is a high-impact role requiring sound judgment, discretion, and the ability to identify synergies across initiatives. You’ll serve as a central hub for coordination—helping the team stay focused, connected, and on track in a fast-paced, evolving environment.
Key Responsibilities
Team Operations & Coordination
Serve as a central coordinator for Brand team operations, ensuring alignment across priorities, timelines, and deliverables
Manage and coordinate complex calendars across multiple time zones
Support prioritization and workflow tracking to keep initiatives moving forward
Maintain organization of key documents, timelines, and team resources
Meetings, Planning & Engagement
Plan, organize, and execute complex meetings (including QBRs, leadership reviews, and team sessions)
Coordinate logistics including scheduling, agendas, materials, venues, and technology
Provide day-of-meeting support and ensure seamless execution
Facilitate coordination of forward-looking plans, including QBR follow-ups and cross-team action tracking
Help drive team engagement by supporting offsites, team events, and recognition moments
AI Enablement & Operational Innovation
Facilitate and coordinate the development of a forward-looking plan to adopt and optimize AI across the Brand organization
Partner with cross-functional stakeholders to identify opportunities for AI-driven efficiencies and enhanced workflows
Track progress of AI-related initiatives and ensure alignment with broader brand priorities
Support change management efforts by helping document processes, share best practices, and drive adoption
Administrative & Operational Support
Oversee procurement and scope of work (SOW) support across vendors
Manage global travel arrangements and prepare detailed itineraries
Handle expense reporting and monthly reconciliation of credit card statements
Support budget tracking, timelines, and documentation
Assist with onboarding coordination and team-wide processes
Cross-Functional Collaboration
Partner with internal stakeholders including Legal, HR, Finance, and leadership teams to support team and organizational goals
Build strong relationships across all levels of the organization
Identify opportunities for improved coordination and operational efficiency
What You’ll Bring:
Exceptional organizational and time management skills with strong attention to detail
Ability to prioritize and manage multiple assignments with minimal oversight
Strong judgment and ability to handle sensitive and confidential information with discretion
Excellent written and verbal communication skills
High level of professionalism and a customer-service mindset
Ability to remain calm, adaptable, and solutions-oriented in a fast-paced, ambiguous environment
Strong interpersonal skills with the ability to build trust and collaborate effectively
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat
Comfort with emerging technologies and interest in leveraging AI to improve workflows and team effectiveness
Ability to work both independently and as part of a team
Success in This Role:
You thrive in high-stakes environments and take pride in delivering world-class execution. You anticipate needs, bring structure to complexity, and help the team stay focused on what matters most. You are proactive in identifying smarter ways of working—including the thoughtful adoption of AI—and your ability to keep the team organized, engaged, and aligned will directly impact the success of the Brand organization.
#LI-Remote
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$80,000.00 - $140,800.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.