We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
We are seeking a Brand Manager to lead the development, delivery, and support of distinctive guest experiences and programs across some of the core brands. This role will play a critical part in driving brand consistency by activating elements of the guest journey, including brand programs, operational supplies & equipment (OS&E), service culture, and more.Job Description
Key Responsibilities:
Guest Experience Activation:
Develop and execute strategies to elevate elements of the guest journey.
Oversee pilots and activations for service programs, OS&E initiatives, and technology tools.
Brand Standards and Lifecycle Management:
Write and maintain detailed brand standards to ensure consistency across the portfolio.
Provide lifecycle support for guest experience programs, from concept to implementation and beyond.
Performance Measurement and Reporting:
Monitor guest satisfaction through platforms such as Medallia and JD Power.
Analyze guest feedback, share reporting, and make actionable recommendations to enhance experiences and drive brand performance.
Project Management:
Lead or support project management efforts for guest journey activations and quality assurance program execution.
Manage logistics planning and execution for brand-related initiatives.
Cross-Functional Collaboration:
Partner with internal teams and external stakeholders to ensure alignment across brand initiatives.
Act as a key liaison with franchise and managed operations teams to support and ensure the successful rollout of brand programs.
Qualifications & Skills:
To be considered, direct experience in the hotel/hospitality industry, with a brand, franchise or multi-property management company, in a corporate environment, is required.
Minimum 5+ years of experience in brand management, hospitality operations, or guest experience design, with a focus on multi-brand portfolios or similar environments.
College degree with a concentration in brand management, brand marketing, hospitality or related field preferred
Proven experience as a brand business leader (E.g. specialist or brand manager) with P&L and project launch responsibility for brand initiatives or programs, within a guest experience, brand, procurement, program management or strategy team
Must be able to manage multiple projects at once, with proven examples and experiences of complex project management efforts
Proficiency in using Microsoft 365
Proficiency in reviewing data analytics, with third-party software such as Medallia or directly via export in Excel or Tableau
Strong relationship development, listening and networking skills
Additional Job Information/Anticipated
Pay Range
Pay range: $80,000 to $90,000. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.