About DIAG
DIAG is a leading medical laboratory system in Vietnam with over 20 years of experience in diagnostics and medical testing. We offer a wide range of testing services – from basic to advanced – to help individuals detect health issues early, proactively monitor their well-being, and make informed medical decisions.
With modern laboratories certified to ISO 15189 standards, cutting-edge automation technology, a highly experienced team of professionals, and a network of over 40 branches across Ho Chi Minh City and other provinces, DIAG delivers convenient, fast, and reliable testing experiences. In addition, our home sample collection service allows customers to easily access high-quality healthcare anytime, anywhere.
We are gradually building a smart healthcare ecosystem aimed at enhancing the quality of life and promoting proactive health management for the Vietnamese community.
Experience and skills requirements:
- Possessing a bachelor’s degree in Healthcare, Economic, Management or a related field preferred.
- Analytical skills to process data and information.
- Strong Microsoft office skills.
- Honest, reliable, and responsible, with a proactive approach to task management.
- Team-focused with a desire to collaborate effectively
- Capable of managing multiple tasks under pressure and meeting tight deadlines.
- Ability to quickly identify solutions to problems and flawlessly diffuse issues.
- Medical knowledge is a plus, verbal English and communication
Descriptions of Job duties:
- Assist in all operational functions, including inventory account, facilities management, compliance, internal training
- Support the Diag Branch Operations team to develop and increase operational efficiency.
- Assist in tracking the project progress and report status to stakeholders.
- Assist in collecting, analyzing, and synthesizing data related to projects, consumer behavior, competitors.
- Prepare weekly reports on operational status such as: revenue, customer experience.
- Communicate and collaborate directly with branches and various departments on daily operations.
- Handle issues related to customer experience and complaints at branches.
- Conduct regular audits to ensure the branch is functionable and presentable.
- Assist in onboarding new employees, introducing the department's processes, policies and tracking newcomers’ induction training program.
- Other tasks assigned by line manager.