BRANCH CHIEF - END USER TECHNOLOGY

BRANCH CHIEF - END USER TECHNOLOGY

Department: Other Agencies and Independent Organizations

Location(s): Washington, District of Columbia

Salary Range: $162308 - $280156 Per Year

Job Summary: The Office of Information Technology (OIT) is seeking a Supervisory IT Specialist (Branch Chief - End User Technology). As Branch Chief, you will serve as a leader within OIT responsible for the planning, engineering, delivery, and lifecycle management of enterprise end user computing and identity management services across the agency. You will provide information technology advice, counsel, and recommendations for a highly sophisticated and sensitive area involving SEC operations.

Major Duties:

• In this role as a Branch Chief - End User Technology, you will be responsible for: Serving as a supervisor providing technology support for sensitive and complex programs, issues, and problems. Providing technical expertise and direction for an IT staff engaged in one or more of the following areas of emphasis: architecture, infrastructure, applications, software management, hardware, networks, data management, systems analysis, security, systems administration, endpoint management, and/or project management. Supervising a multidisciplinary team of IT Specialists, engineers, and administrators directing the design, development and sustainment of enterprise workstation environments ensuring standardization, security compliance, and optimal performance. Governing managed-service portfolios and contracts including vendor oversight, financial stewardship, and cost-optimization initiatives. Ensuring contractors supporting end user technology comply with established cybersecurity requirements. Applying IT expertise to implement unique, complex information technology approaches, solutions, guidance, standards, methods, processes, and best business practices which will have widespread and long-term positive impacts on the systems and their ability to accomplish critical national programs and missions. Providing security governance and compliance support with established security policies, supporting implementation of security controls, participating in audits, and coordinating with OIT Security on control assessments and remediation tracking. Managing mobile device platforms while implementing and enforcing mobile security policies. Maintaining secure integration with enterprise systems and supporting remote workforce capabilities. Administering configuration management, image development, patching, and software distribution. Directing administration and engineering of enterprise directory services and lifecycle management. Coordinating and integrating plans, projects, and operations with supported activities while sharing accurate and timely information. Assuring information management/information technology is integrated with applicable agency/regulatory standards to include the definition and validation of functional requirements, approval of management milestones, and procurement of resources. Applying process improvement methods utilizing information technology infrastructure library (ITIL) framework and conducting benchmark analysis and measuring progress using a process improvement method. Recommending the solution to problems while providing adequate and efficient coordination during analysis, system design, evaluation and selection, and systems maintenance and operations. Planning, assigning, and reviewing subordinates' work. Performing administrative and human resources related work in the following areas: hiring, human capital efforts, performance management, training, employee relations, labor relations, etc.

Qualifications: Time-in-grade for this announcement is one year at the GS/SK-13 level. Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement. BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement below. SK-15: Applicant must have at least one year of specialized experience equivalent to the GS/SK-13 level: Providing technical expertise and direction in one or more of the following areas of emphasis: architecture, infrastructure, applications, software management, hardware, networks, data management, systems analysis, security, systems administration, endpoint management, and/or project management; AND Designing, developing and sustaining enterprise endpoint environments ensuring standardization, security compliance, and optimal performance of end user devices across geographically dispersed users; AND Governing managed-service portfolios and contracts including vendor oversight, financial stewardship, and cost-optimization initiatives. ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information: Technology Expertise: Knowledge of the principles and methods of specialized technologies, tools, and delivery systems, including security, risk management, governance, functionality, and user interface in area of expertise (e.g., programming languages, server, web, applications, network). Technology Awareness: Uses technological developments, new requirements, and new applications of information technology (hardware, software, and telecommunications), emerging technologies and their integration into business processes, and implementation of information systems to meet organizational requirements. Contract Management: Uses contract management techniques to oversee the work of contractors and to ensure the timely delivery of products, documents, and deliverables. Developing and Managing Others: Ability to recruit, develop and manage the workforce to meet organizational goals, with little or no guidance.

How to Apply: To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. No additional documentation will be accepted after the closing date of the announcement. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Application Deadline: 2026-05-15