Job Title: Box Office Manager
Department: Finance
Reports To: Director of Ticketing
Supervises: Part-Time Ticket Sellers
FLSA Status: Hourly, Non-Exempt
Pay Rate: $30.00-33.00 per hour
SUMMARY:
ASM Global, the leader in privately managed public assembly facilities has an exciting and immediate opening for a Box Office Manager at accesso ShoWare Center in Kent, WA. This position will oversee ticket sales and all aspects of box office operations.
MAJOR RESPONSIBILITIES:
- Directs and oversees the internal control of daily operations as outlined in the ASM Box Office Manual.
- Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
- Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
- Builds and modifies all ticketed events and issues computer access codes to facility management.
- Coordinates the house scale for all ticket events with Director of Ticketing.
- Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
- Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
- Prepares and presents the final box office statement for settlement of each event.
- Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
- Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
- Assists or sells tickets as needed.
- Maintains accurate record of daily balance of cash received, tickets sold, and change bank/vault.
- Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
- Additional responsibilities as required by Director of Ticketing and/or General Manager.
- All other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
- Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.
- Follow oral and written instructions and communicate effectively with others in both oral and written form.
- Work independently, exercising judgment and initiative.
- Organize and prioritize work to meet deadlines.
- Operate computerized ticketing system, standard office equipment and personal computer using Windows, Word, Excel, time management system for employees, event booking and scheduling software.
- Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
- Calculate figures and amounts such as discounts, interest, commission, properties, and percentages accurately and efficiently.
- Handle/reconcile large sums of money utilizing prescribed cash management controls.
- Demonstrate knowledge of principles of bookkeeping, accounting, and box office procedures.
- Work effectively under pressure and/or stringent schedule and produce accurate results.
- Remain flexible and adjust to situations as they occur.
- Work in a fast-paced environment and handle a heavy workload that can present stressful situations.
QUALIFICATIONS:
- Bachelor’s degree is preferred or an equivalent combination of education and experience.
- Must have experience in accounting and customer service.
- Box Office experience in a similar environment strongly preferred.
- Supervisory experience preferred.
- Must be able and available to work flexible day and evening times, including weekends.
TO APPLY:
Applications can be found at www.accessoshowarecenter.com/employment (http://www.accessoshowarecenter.com/employment).
Recruiter-Kate Anderson
Accesso ShoWare Center
625 W James St.
Kent, WA 98032
Applicants that need reasonable accommodations to complete the application process may contact HR at 253-856-6706. ASM Global/accesso ShoWare and the City of Kent are Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.