ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Manages the full cycle of show documentation, ensuring all contracts, riders, W9s, COIs, calendars, booking memos, license agreements, and insurance certificates are organized, accurate and proactively updated. Manages Prism data and prepares all event documents well in advance, exercising sound judgment in prioritizing deadlines and resolving discrepancies.
2. Serves as the point of contact for promoters, agents, venues, and internal teams. Coordinates cross-departmental communications and aligns requests for show logistics, marketing, ticketing, legal, and VIP services. Manages follow-ups to ensure seamless execution.
3. Independently supports the entire event cycle from booking through post-event, including advancing shows, collaborating on promotional assets, managing artist approval workflows and addressing day-to-day needs. Provides on-site event support with autonomy to problem-solving and make real-time decisions that keep operations moving smoothly.
4. Develops, interprets and analyzes historical show data to create meaningful reports for stakeholders. Prepares supporting financial materials such as pro-formas, Profit & Loss documents. Maintains offer templates and update venue/artist details in Prism to support programming strategies.
5. Manages administrative and operational tasks, including expense reports, travel itineraries, calendars management, phones, and scheduling, with self-direction Prepares presentations and correspondence, and contributes insights in booking meetings. Initiates process improvements, and supports supervisors with special projects.
6.Prepares industry research reports, maintain historical data, and manage confidential information with discretion in a fast-paced, deadline-driven environment.
7. Performs other duties as assigned to support the efficient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Bachelor’s degree in Business Administration, Communications, or a related field required.
Minimum two (2) years in an administrative support role in entertainment talent buying, event coordination or related, required. Experience as an Agent Assistant or working with National Touring artists is preferred.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Knowledge of Prism, ROME, or similar systems for managing event builds and artist data.
Ability to prioritize tasks, manage multiple projects, and maintain accuracy in a high-volume environment.
Strong written and verbal communication to collaborate effectively with internal teams and external partners.
Skilled in Microsoft Office Suite and standard project management tools for reporting, scheduling, and documentation.
Demonstrated discretion in handling sensitive and confidential information.
Ability to thrive in fast-paced, deadline-driven environments while maintaining attention to detail and professionalism.
LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work will require travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other
office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,
via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!