Billing Representative

Position Summary:

Under the general supervision of the Manager, Billing Operations, the Representative, Billing Operations provides support to the Invoicing and Billing Operations teams for assigned Inmar Clients.

Duties may include master file maintenance, resolution of data issues, research and trending of data related to the Quality Assurance process, generating and maintaining standard operating procedures, providing cross training to other associates, and performing invoice research as needed. The position requires interaction with the Account Teams across various business units. The individual must show initiative and urgency with good judgement and attention to detail.

Primary Accountabilities:

Operational

• Aggregate and configure inbound data to meet standard template formats
• Follow up with account teams for missing Purchase Order information
• Monitor and take necessary internal action on held invoices
• Maintain shared mailboxes and coordinate follow up action as needed
• Retrieve and research invoices needed for audit or collections
• Follow standard operating procedures for completion of assigned workload
• Coordinate with other departments and team members as required
• Ensure all department productivity standards are met
• Adhere to department and company policies and procedures

Analytical

• Generate and maintain reporting dashboards of key performance indicators
• Monitor reporting trends to proactively identify and address potential issues

Administrative

• Generate and maintain reporting dashboard of key performance indicators
• Monitor reporting trends to proactively address potential future issues
• Perform routine file maintenance for updating contact information as provided
• Run reports and save to a designated location for the invoicing team

Required Qualification:

• Bachelor’s Degree preferred
• 3-5 years work experience and/or any equivalent combination of experience and training that provides required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position.
• Competent in Google Office Suite, Microsoft Office Suite

Individual Competencies:

• Adaptable: Responds to change with a willingness to learn new ways to accomplish work.
• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.
• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
• Collaboration: Works collaboratively with others to achieve group goals and objectives.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Rarely required to stand, kneel or stoop, and lift and/or move up to ## pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.

• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.