Billing Operations Lead

Owner is the AI growth system for local restaurants.

Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that forces small business owners to master their software to drive sales, Owner gives them a proven system run by experts.

Owner is like having an army of engineers and marketers on your side, just like the big chains.

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.

More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2026 to keep pace with our customer growth.

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

We are looking for a Billing Operations Lead to architect, scale, and run world‑class billing infrastructure at Owner. As our product suite expands, our billing engine must evolve just as quickly. This role sits at the center of that transformation, shaping how revenue is billed, collected, analyzed, and governed.

You’ll own Billing and Accounts Receivable end‑to‑end, designing policies, exception frameworks, and enforcement standards that balance customer experience with strong financial discipline. You’ll manage our Billing Analysts, contractors, and partner deeply with Accounting, FP&A, RevOps, and Product to build the operational foundation that supports Owner’s growth. You’ll exercise judgment in evaluating edge cases, assessing whether exceptions improve overall customer health—and ensuring our billing approach supports long‑term business outcomes.

This role is perfect for someone who is equal parts operator, systems thinker, and strategic decision‑maker. You love digging into complex workflows, turning ambiguity into structure, and using data to drive smarter billing decisions.

This role is 100% remote.