Billing and Collections Analyst

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Workday's Financial Operations Accounts Receivable Team is a diverse group of customer service-focused people, with an invaluable mix of experience and backgrounds. Our team promotes Workday’s Core Values, with ‘Employees’ being the first of them. This is why we:
• Empower you to follow your desired career path and achieve professional and personal goals.
• Encourage work-life balance and wellbeing.
• Are proud to champion equal opportunities for everyone.
We are a global team, but that doesn’t stop our sense of collaboration, supportiveness, and fun!

About the Role

Job Responsibilities include but are not limited to:

Billing & Contract Management

• Interpret customer contract terms and billing schedules to prepare accurate invoices and adjustments.
• Review customer contracts and obtain necessary purchase orders (POs).
• Upload customer invoices into various portals and resolve any submission issues.
• Perform tax-related tasks, including sales tax end-user schedules.

Collections & Account Portfolio Management

• Manage a portfolio of customer accounts, building strong relationships to ensure satisfaction and timely payment.
• Analyze past-due accounts to determine the reason for non-payment and recommend the best course of action.
• Distribute customer statements and perform account reconciliations as needed.
• Serve as a point of escalation for complex customer issues, troubleshooting disputes in a professional manner.

Operations & Reporting

• Maintain accurate accounts receivable customer files, records, and data integrity.
• Assist with month-end responsibilities, including the monthly calculation of the bad debt reserve.
• Generate and analyze reports on key AR metrics to provide insights on portfolio health.
• Identify opportunities to improve AR processes and implement best practices to enhance efficiency.

Cross-Functional Collaboration

• Partner with Sales, Finance, and Operations teams to streamline processes and resolve interdepartmental issues affecting AR.
• Investigate and resolve customer queries promptly through collaborative problem-solving.

About You

Basic Qualifications

• 3+ years of experience in Financial Operations, Accounts Receivable, Billing, Collections, or relevant customer-facing experience.

Other Qualifications

• Education: Accounting or Business degree preferred.
• Communication: Excellent oral, written, and interpersonal communication skills; professional demeanor with the ability to interface with all levels of management.
• Technical Skills: Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint).
• Mindset: A genuine passion for customer service and a "solutions-oriented" approach.
• Detail-Oriented: Highly organized, accurate, and possesses strong analytic and problem-solving skills.
• Adaptability: Ability to react quickly to change, see issues through to resolution, and continually seek to improve operational efficiencies.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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