Bilingual Work Facilitation Specialist

The AMCS Disability Operations team is looking for an individual with a high focus on customer service to join their team as a Bilingual Work Facilitation Specialist (WFS). They will support Group Disability operations by coordinating ergonomic assessments and return-to-work initiatives, helping claimants’ transition back to work more efficiently. You will collaborate closely with Case Managers to manage a range of cases and deliver Absence Management Consultation Services (AMCS), while maintaining consistent communication with stakeholders both virtually and in person.

**This is a work-from-home opportunity in Québec. You will need to travel throughout your home province, so having a personal vehicle and a valid driver's license is necessary.

Position Responsibilities:

• Support Group Disability profitability by accelerating timely, sustainable return-to-work outcomes for claimants.
• Coordinate and facilitate ergonomic assessments and return-to-work meetings (virtual and in-person) by communicating with stakeholders via phone and email.
• Partner with Case Managers to manage medical, non-medical, and complex claims using a goal-oriented plan aligned with the overall case strategy.
• Deliver Absence Management Consultation Services (AMCS) in collaboration with Case Managers, including ergonomic evaluations and return-to-work planning and follow-up.

Qualifications:

• University degree in Kinesiology, Ergonomics, or a related discipline.
• 3+ years of vocational/active rehabilitation experience and/or disability case management experience.
• Strong knowledge of occupational health issues, vocational rehabilitation practices, and disability insurance.
• Fully bilingual (French/English) with the ability to support clients across jurisdictions outside Quebec.
• Valid driver’s license and access to a vehicle, with willingness to travel to multiple locations.
• Working knowledge of medical terminology and the ability to interpret clinical information in a workplace context. Ability to perform ergonomic evaluations/facilitation meetings.
• Excellent written and verbal communication skills, including professional stakeholder management.
• Strong PC proficiency, including Microsoft Office (Excel, Outlook, Word).

​When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Quebec - Full Time RemoteRemote

Salary range is expected to be between

$52,650.00 CAD - $87,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.