Bilingual Senior Contracting Administrator

Career Opportunity

Role Title

Bilingual Senior Contracting Administrator

Purpose of role

The Bilingual Senior Contracting Administrator is accountable for ensuring that producer/advisor and up-line hierarchy management in all distribution channels are contracted and licensed promptly, as per established guidelines and service levels, in accordance with provincial and state laws. To provide customer service at established service levels to the various distribution channels by accurately answering questions and/or resolving contracting and licensing inquiries. The Bilingual Senior Contracting Administrator is required to provide service in both French and English, written and oral communications.

Job Description

Key Responsibilities

• Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards
• Research and investigate issues, recommend solutions, test and support implementation. Subject matter expert responsible for key projects, business analysis, and enhancement oversight
• Handle escalation resolution with minimal or no supervision
• Train and coach team members, maintain procedural documents, make and implement recommendations for process improvements, with appropriate authorizations and in accordance with applicable laws, regulations, and Foresters policies
• Daily and ad hoc reporting for management, internal, and external customers including but not limited to Quality Review, production and SLA metrics, and producer status reports
• Assisting in production work efforts on Contracting team
• Administration of contracting and licensing for all distribution channels, ensuring that all producers and up-line management are properly contracted, licensed, and appointed, where applicable with state and/or provincial insurance departments
• Maintenance of producer contracts
• Provide customer service support through our dedicated phone queues. Phone queue coverage is required on a schedule and rotational basis
• Additional duties as required to support any contracting and licensing related activities

Key Qualifications

• Education (minimum required): Post secondary diploma in a related field or equivalent experience
• Experience (minimum required): Knowledge of life insurance industry, producer/advisor and up-line contracting and licensing for both Canada and the US is an asset
• Knowledge of PMACS and PMACS web portal or other Contracting & Compensation Administration systems is an asset
• Experience with Microsoft CRM and Amazon Connect is an asset
• Knowledge of SQL an asset
• Minimum 3-5 years in the financial services industry
• Advanced written and verbal communication skills to effectively communicate with internal and external customers and resolve escalations/complex inquiries
• Self-starter with demonstrated ability to respond to constantly changing needs/schedules and to prioritize own work and work of others in a fast-paced environment
• Results driven with strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail
• Decisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issues
• Requires highly developed and creative problem solving, analytical, organizational and time management skills
• Ability to recognize and address discrepancies, anomalies, inconsistencies and long-term implications of decisions and actions
• Knowledge of producer/advisor and up-line contracting and ability to interpret and apply federal/state/provincial legislations and regulations
• Ability to learn quickly and leverage new technologies
• Strong team building and good interpersonal skills
• Accurate keyboarding skills with good working knowledge of Microsoft Office Suite
• Ability to work within the hours of Insurance Operations (8:00am – 8:00pm)
• Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s
• LOMA designation is an asset
• Fluency in French is required 

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.