Respond to and ensure efficient and accurate resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards
Research and investigate issues, recommend solutions, test and support implementation. Subject matter expert responsible for key projects, business analysis, and enhancement oversight
Handle escalation resolution with minimal or no supervision
Train and coach team members, maintain procedural documents, make and implement recommendations for process improvements, with appropriate authorizations and in accordance with applicable laws, regulations, and Foresters policies
Daily and ad hoc reporting for management, internal, and external customers including but not limited to Quality Review, production and SLA metrics, and producer commission reports
Assisting in production work efforts on Compensation team
Provide customer service support through our dedicated 1-800 line. Phone support required on schedule and rotational basis
Additional duties as required to support any Compensation related activities
Education (minimum required): Post secondary diploma in a related field or equivalent experience
Experience (minimum required): Minimum 3-5 years in the financial services industry
Knowledge of PMACS and PMACS web portal or other Contracting & Compensation Administration systems is an asset
Experience with Microsoft CRM and Amazon Connect is an asset
Must have excellent written and verbal communication skills in English and French
Advanced written and verbal communication skills to effectively communicate with internal and external customers and resolve escalations
Self-starter with demonstrated ability to prioritize own work and work of others
Results driven with strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail
Decisive with good judgment/decision-making skills to act effectively in resolving compensation issues
Requires highly developed and creative problem solving and analytical skills, ability to recognize and address discrepancies, anomalies, inconsistencies, and long-term implications of decisions and actions.
Knowledge of producer and up-line commission structures for both Canada and the US
Ability to learn quickly and leverage new technologies
Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm)
Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s
#LI-Remote
Salary Range:
$50,000 - $70,000
The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.
Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.
Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.