Bilingual Group Solutions Specialist

Job Description

What is the opportunity?

As a Bilingual Group Solutions Specialist you will be accountable for supporting the Group Benefits and Group Annuity strategy, deepening the client relationship and supporting our sales partners and Group Annuity B2C (Business to Client) team.  We are looking for individuals who will embrace our "Client First" values and goals.

What will you do?

- First point of contact providing support for Group Benefits Clients, Plan Administrators, Plan Members and Advisors for any inquiries on Group Benefits business, providing direction and action in a timely manner

- First point of contact to Group Annuity Clients addressing the needs of the client while applying appropriate processes and procedures

- Research and resolve customer inquiries relating to Group business, triaging calls or emails to other partners as required

- Compliance to assigned work schedule, adhering to service level escalation processes that enables effective call handling and ensuring client availability targets are met

- Committed to ongoing learning of group, annuities, pension and individual products, systems, procedures and providing any insight, feedback and suggestions on process improvements and change

What will you need to succeed?

Must have

- Bilingual in French and English

- Excellent communication skills/ (written and verbal)

- Experience in a high volume customer service environment

- Excellent time management and organizational skills with ability to multi-task

- Adaptability to changes in processes and procedures

- Ability to manage multiple tasks on multiple systems effectively and efficiently

- Ability to provide online navigational and technology support

- Flexibility to work all shifts within the hours of operation Monday – Friday 8:00am – 8:00pm

- Proficiency in Microsoft Outlook, WORD and EXCEL

 

Nice to have

- Group insurance knowledge

- Group annuity or pension administration knowledge

- Post-secondary education (i.e. community college, university preferred)

- Insurance course (i.e. LOMA) is an asset

  

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

• Working with an award-winning team Awards | RBC Diversity & Inclusion
• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
• Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
• Flexible work arrangements and leaders who support your needs—both personal and professional.
• An opportunity to have real impact on the lives of the clients and the communities you serve.
• RBCI software tools to boost your productivity

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-19

Application Deadline:

2026-04-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.