Bilingual Customer Service Agent (Care Coordinator)

R10083124 Bilingual Customer Service Agent (Care Coordinator) (Open)

Location:

Moncton, NB - Commerce St (326, 302, 306) - Support functions

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

The Care Coordinator provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare’s safety and quality practices.

• Answering large volume of calls in a timely manner

• Identify customer needs, clarify information, research issues and provide resolutions 

• Creates and updates customer electronic files for Customer Management and scheduling systems

• Maintains client confidence and protects Air Liquide Healthcare’s operations by keeping information confidential 

• Maintains integrity of client file information by electronically documenting both written and verbal correspondence 

• Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers

• Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions

• Handling customer complaints; receiving and reporting incidents in the electronic systems

• Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate

• Actively promotes related products and provides solutions to client needs

• Conduct outbound calls as required to complete or update client files

• Maintain knowledge of products, services and policies

• Performs other Customer Service related activities as required

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Are you a MATCH?

• High School Diploma - background or experience in Customer Service/Medical Office 

• Google Docs, Sheets, Gmail applications and Microsoft applications

• Keyboarding Skills (+45 wpm)

• Strong experience with data management

• Marketing and Sales skills are an asset

• Bilingual

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. 

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.