Bilingual - Customer Care Specialist, Avail

Customer Care Specialist (Bilingual) at Realtor.com®

Location: Scottsdale, AZ (Hybrid/In-Office 3 days per week)

Are you a people expert? Are you eager to create lasting impressions by teaching, empathizing, and building strong customer relationships? At Avail, part of the Realtor.com® network, we’re as passionate about our customers as we are about improving the rental process for everyone. As our newest Customer Care Specialist (Bilingual), you’ll be the first point of contact for customers, guiding them through the renter and landlord journey while helping them get the most value from our platform. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us and help change the world of real estate, one home at a time.

Top Reasons to Apply:

• Make a meaningful impact by helping landlords and tenants navigate the rental process with confidence and ease.
• Grow your career in a fast-paced, innovative tech environment while building expertise in customer care and real estate solutions.
• Be part of a team that values both customers and people, where your voice, creativity, and ideas are heard and celebrated.

What You’ll Do:

• Develop expertise in Avail’s products and services to confidently guide customers.
• Support landlords and tenants through phone and email as they navigate the rental lifecycle.
• Troubleshoot and resolve customer issues of low to medium complexity with empathy and efficiency.
• Provide clear answers to customer questions on topics like listings, applications, leases, and payments.
• Identify opportunities to create self-help resources that make the customer journey smoother.
• Bring your authentic self to every interaction, building trust and long-lasting relationships.

What You’ll Bring:

• Verbal and written fluency in both English and Spanish.
• At least 1 year of experience supporting customers in a high-volume call environment.
• 2+ years of customer-facing experience, with excellent written and oral communication skills.
• Deep passion for helping others and humanizing the customer service experience.
• Bachelor’s degree preferred; experience in fast-growth tech, and tools like Zendesk or JIRA, a plus.

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This will be a hybrid role in our Scottsdale, AZ office. 

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time Off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location