Bilingual Clinical Manager

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Bilingual Clinical Manager 

Location: Remote

 

Why work at Specialty Health Network? 

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!   

 

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless! 

 

Why work at Shoppers Drug Mart? 

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. 

 

Why is this position important? 

The Clinical Manager is responsible for managing the Nurse Case Management team within a specific territory. The Clinical Manager will provide operational oversight and ensure the case management team delivers excellence in customer service to patients and health care providers. 

 

Provide leadership to a team of Nurses providing case management expertise to patients, caregivers and physicians. This role is accountable to ensure clinical standards are adhered to, processes and policies are followed, and that patient care is at the forefront of all interactions. Provide expert advice and guidance to the case management team, responsible for interacting with patient questions and concerns relating to the various therapeutic areas. The Clinical Manager will ensure physicians support is customized to meet the prescribers needs resulting in increased patient enrollment and best patient outcomes. Plan, manage and direct the workforce and work in collaboration with the patient care services teams to ensure overall business objectives are met.  

 

What you will do: 

• Leads, mentors and coaches a team of professional nurses – nationally, ensuring they have the support and tools necessary to provide excellent patient care 

• Ensures prescribing physician needs are customized and met  

• Continually monitors, evaluates and refines services to maximize cost effectiveness of service delivery model to ensure best practice patient care and program delivery  

• Forecasts and allocates resources to support geographical needs of the program 

• Responsible for the planning and coordination of the training of all new staff and to maximize the effectiveness of each individual through further training opportunities as required 

• Works collaboratively with clinical leadership in the development of required operational procedures, work instructions and ensure the team adheres to company policy and procedures 

• Establish performance standards, drive execution and monitor achievement of all case management activities including all patient, clinic calls and interactions  

• Review and approve Case Management expenditures  

• Participates as a key member of the clinical leadership team  

• Represents case management as a subject matter expert in business development opportunities  

• Works collaboratively with all business units  

• Ensures effective use of resources, anticipates and leads change initiatives to strengthen team and case management processes  

• Responsible to align all team efforts to deliver high quality customer service, professional and complete adverse event and product complaints recording and reporting  

• Acts as a delegate for the Senior Manager, Clinical Services when required  

• Responsible to manage and deliver on business objectives defined for the Case Management Team  

• Responsible to maximize service delivery by establishing and measuring metrics; speed of answer, service level, abandoned call rate, quality and overall customer experience  

• Responsible to drive continuous quality improvement for each team member  

• Responsible to identify program improvement suggestions in keeping with Client Marketing Strategy, will assist all teams with delivering success on these strategies  

• Participate as required in any client meetings 

• Ensure all Adverse Events (AE) and Product Technical Complaints (PTC) are reported immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.  

 

What you will need: 

• Registered nurse with a current license in the province(s) of employment, BScN preferred 

• 7 or more years of direct clinical experience; A minimum of five years of previous supervisory experience leading a team of professional nurses 

• Previous case management experience is an asset 

• Excellent written and spoken communication skills in English (bilingual French/English is an asset and mandatory depending on territory) 

• Knowledge of Canadian and provincial health systems; knowledge of Specialty Pharmacy services 

• Excellent written and verbal communication skills; proficient in computer use; excellent customer service skills 

• Strong organizational skills with the ability to multitask and adapt to a changing, fast paced environment with multiple priorities 

• Some travel required; use of an insured automobile for work and a valid driver’s license 

 

How You’ll succeed: 

At Shoppers Drug Mart, we are always looking for great people to strengthen our culture.  We believe that exceptional people embody our values, are authentic, build trust and create connections.  

If this sounds like you and you're open-minded, receptive to change, and ready to take on the challenges of a dynamic retail work environment, apply today. 

 

Employment Type: 

Full-time 

 

Type of Role: 

Regular 

 

Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the growing diversity of our country through the people hired, our corporate culture and our products. Accommodations are available upon request for people living with disabilities during the recruitment, assessment, and post-employment process. 

In addition, we believe in the importance of complying with the law. Compliance with laws is part of our Code of Conduct, which outlines the expectations of our customers and stakeholders of us. 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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