About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.
About Four Seasons Hotel Kuala Lumpur
Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.
The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.
An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.
The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.
Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.
About Four Seasons
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
Beverage Manager
The Beverage Manager oversees all aspects of the hotel’s beverage program, ensuring exceptional quality, consistency, and personalized service across all outlets. This position is responsible for managing beverage operations, including bars, lounges, restaurants, and in-room dining, while maintaining compliance with Four Seasons standards and local regulations.
The Beverage Manager ensures a superior guest experience by curating an innovative beverage offering and supporting flawless execution by the team. This role is also responsible for training and developing staff, monitoring inventory and cost controls, maintaining supplier relationships, and fostering a collaborative and professional work environment that reflects the highest standards of hospitality.
What You Will Do:
Menu Development and Planning
Design and update the beverage menu in collaboration with the operations team, considering current industry trends, customer preferences, and the overall concept of each outlet.
Source and select high-quality beverages, including alcoholic and non-alcoholic options, to enhance the overall dining or drinking experience.
Inventory and Supplier Management
Monitor and manage beverage inventory levels to ensure optimal stock levels, minimizing waste, and controlling costs for all operations.
Implement inventory control systems and procedures to track usage, conduct regular stock assessments, and place orders as needed.
Develop and maintain relationships with beverage suppliers and distributors to negotiate favorable terms, pricing, and promotions.
Stay informed about new products, trends, and industry developments to keep the beverage program competitive and innovative.
Quality Control
Implement and enforce quality control standards for beverage preparation and presentation.
Monitor customer feedback and address any concerns related to the beverage offerings promptly.
Financial Management
Implement pricing strategies that balance guest satisfaction with financial goals and consistently keep a track of market changes and adapt to the price changes in beverage supply within the city.
Promotions and Marketing
Collaborate with the marketing team to develop and implement promotions, events, and marketing strategies to drive beverage sales within the hotel.
Utilize social media and other platforms to showcase the beverage program and attract guests.
Apart from the above, the Beverage Manager also needs to maintain the below as per the Four Seasons Standards.
Hygiene & Food Safety Management System, ensures that staff applies the necessary precautions with regards to the hotel Food Safety and Hygiene Standards.
Proper and tactful handling of verbal complaints from guests. Handle guest complaints in a timely manner with the appropriate empathy and resolution.
Constantly obtain customer feedback during operations to ensure satisfaction.
Fire & Life Safety, ensure that staff are aware of and applies the procedures concerning hotel fire and life safety / emergency procedures.
Be able to provide guidance / counselling as and when required and also complete performance review for team members in a timely manner.
What You Bring:
Proven experience (5+ years) in beverage management or a senior bar leadership role within luxury hotels, high-end restaurants, or internationally recognized hospitality brands.
Strong knowledge of wines, spirits, cocktails, and emerging beverage trends, with formal certifications (e.g., WSET, Court of Master Sommeliers) considered an advantage.
Demonstrated ability to design innovative beverage programs, including menu development, cost control, and inventory management.
Excellent leadership and team development skills, with a track record of training, mentoring, and motivating diverse teams to deliver exceptional guest experiences.
Solid financial acumen, including budgeting, forecasting, and achieving revenue targets while maintaining quality standards.
Strong understanding of local regulations related to alcohol service, health, and safety compliance in Malaysia.
Exceptional guest engagement skills with a service-oriented mindset aligned with luxury hospitality standards.
Ability to collaborate cross-functionally with culinary, events, and marketing teams to create cohesive and elevated dining experiences.
Proficiency in beverage inventory systems and POS platforms.
High attention to detail, organizational skills, and the ability to perform under pressure in a fast-paced environment.
Flexibility to work rotating shifts including evenings, weekends, and public holidays as required by hotel operations.
Excellent reading, writing, and oral proficiency in English language.
Must have the right to work in Malaysia.
What We Offer:
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Work Type: Full Time
Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
What to expect: You will……
Be a champion of the Golden Rule: Do unto others as you would have them do unto you
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence