Benefits & Wellbeing Engagement Manager

JOB SUMMARY:

The Benefits & Wellbeing Communications Manager leads the execution, and continuous improvement of Choice Hotels’ benefits and wellbeing programs. This role is responsible for delivering exceptional associate support through the administration of benefits programs, coordinating wellbeing initiatives, and managing clear, timely communications. This role partners cross-functionally across HR to include Corporate Communications, Belonging and external vendors to deliver a best-in-class associate experience. This role is pivotal in shaping the associate experience through impactful communications and holistic wellbeing initiatives.

Ready to make a real impact? The Benefits & Wellbeing Communications Manager is the driving force behind inspiring our Choice Hotels family to embrace health and wellbeing—for themselves and their loved ones! This isn’t just a role; it’s a mission to energize and empower associates to take full advantage of programs designed to help them thrive.

You’ll lead the charge in delivering exceptional associate support, ensuring our benefits programs run seamlessly while championing wellbeing initiatives that truly make a difference. Through clear, timely, and compelling communications, you’ll spark engagement and create a culture where wellbeing is front and center.

Collaboration is key—you’ll partner across HR, Corporate Communications, Belonging, and external vendors to craft a best-in-class associate experience. Your work will shape how our associates feel, connect, and care for themselves and their families. If you’re passionate about creating impact through dynamic communications and holistic wellbeing strategies, this is your opportunity to shine!

RESPONSIBILITIES:

• Serve as the primary escalation point for complex associate inquiries regarding benefits (medical, dental, vision, life, disability, HSA, FSA, 401(k), etc.) providing exceptional customer service.

• Oversee benefits onboarding, changes, terminations, and retirement processes, ensuring compliance and accuracy.

• Lead the design, implementation, and evaluation of company-wide wellbeing initiatives (physical, mental, and financial health).

• Manage annual health fairs, wellness events, and the ongoing wellness calendar.

• Develop and execute a comprehensive communications strategy for benefits and wellbeing programs.

• Partner with Corporate Communications to ensure consistent, clear, and engaging messaging across all channels.

• Collaborate with Belonging team to integrate Belonging and Wellbeing initiates seamlessly to deliver on Choice’s employer brand, Make if your Choice.

• Ensure all programs comply with federal, state, and local regulations (HIPAA, PPACA, ERISA, COBRA, FMLA, Section 125, etc.).

• Manage relationships with benefits and wellness vendors and monitor service levels.

QUALIFICATIONS:

Employment Experience

• Minimum 5 years of progressive experience in benefits administration, communications, and / or wellbeing program management.

• Demonstrated experience managing cross-functional projects and leading initiatives.

Technical Skills

• Proficiency in HRIS systems and Microsoft Office Suite.

Additional Skills & Competencies

• Strong knowledge of benefits regulations and best practices.

• Excellent written, verbal, and interpersonal communication skills.

• Strong analytical, organizational, and project management skills.

• Ability to work independently and collaboratively in a fast-paced, changing environment.

• Commitment to upholding company values

Education Requirements

• Bachelor’s degree in HR, Business, Communications, or related field or equivalent combination of education and work experience.

SALARY RANGE:

The salary range for this position is $112,000 - $125,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP). 

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. 

WORK LOCATION:

Candidates must reside in the Washington, D.C. metro area and commit to a hybrid work schedule consisting of four days per week onsite at our Pike & Rose headquarters in North Bethesda, Maryland, and one day working remotely from their home office. 

NOTE:

We do not provide relocation assistance or sponsorship assistance for this role.