About Acrisure:
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary:
The Benefits Technology Specialist is a key member of the Technology and Client Service teams, responsible for building and maintaining benefit platforms (primarily Employee Navigator), servicing client inquiries, and ensuring a seamless technology and benefit experience for clients and their employees. This role supports system implementation, updates, troubleshooting, and benefit-related servicing, working closely with internal departments and external clients. The ideal candidate will have strong analytical skills, problem-solving abilities, benefit product knowledge, and a passion for leveraging technology to enhance client outcomes.
Primary Responsibilities:
Employee Navigator Build Team
Build and maintain benefit platforms (Employee Navigator) including new system implementations and renewal updates.
Troubleshoot system-related issues and escalate as needed.
Support and audit carrier, payroll, and TPA data connections within platforms.
Perform reporting and analytical audits for ACA compliance and other business needs.
Participate in product demonstrations and direct client communication at the direction of the Technology Team or Account Management.
Ensure optimal performance of internal and external platforms and software tools.
Adhere to all pre-set processes, procedures, and quality assurance (QA) protocols.
Collaborate closely with the Account Management team to gather data requirements and assist with client communication.
Attend virtual or in-person training, conferences, or educational sessions as needed.
Client Servicing Responsibilities
Address and resolve customer service issues via phone, email, and system communication channels.
Support clients with inquiries such as:
Group billing questions
Employee claims issues
Benefits and network coverage questions
Enrollment/termination assistance
Waiting period and eligibility guidance
Maintain group changes and updates in EPIC to reflect accurate client records.
Adds / Terms / Changes Team
Complete daily processing of employee adds, terminations, and changes via Employee Navigator, internal email, or other platforms.
Ensure accuracy and completeness of data received through all channels.
Follow standard operating procedures for processing updates.
Document all servicing and communication in EPIC through activity tracking for visibility and compliance.
Technology & System Knowledge
Employee Navigator: Proficient in navigating the platform to support HR users and employees with questions or issues.
Carrier Portals: Familiarity with various insurance carrier portals to:
Resolve service inquiries
Execute renewals
Process member updates (adds/terms/changes)
EPIC System: Utilize EPIC daily for task management, client servicing, and checklist execution.
Other Systems: Ability and willingness to adapt to new technologies and platforms as they are introduced within Acrisure’s evolving technology environment.
Product Knowledge
Solid understanding of group benefit products, including:
Medical
Dental
Vision
Other ancillary lines of coverage (e.g., life, disability)
Technology-enabled value-added services
Requirements:
Strong problem-solving and analytical abilities.
Detail-oriented with strong organizational and documentation skills.
Ability to follow processes consistently while adapting to client-specific needs.
Excellent verbal and written communication skills.
Tech-savvy and eager to learn evolving benefit technologies.
Team player with a service-first mindset and a proactive approach.
#LI-LS1
Pay Details:
The base compensation range for this position is $70,000 - $90,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.