Department of Labor

Benefits Advisor (College Graduate)

Fort Wright, Kentucky Full time

Benefits Advisor (College Graduate)

Department: Department of Labor

Location(s): Fort Wright, Kentucky

Salary Range: $52559 - $83582 Per Year

Job Summary: EBSA plays a vital role in protecting the retirement, health, and other job-based benefits of America's workers, retirees, and their families. We issue effective regulations, offer comprehensive education and assistance to workers, plan sponsors, fiduciaries, and service providers, and rigorously enforce the law. We serve workers, families, and the broader employee benefits community by protecting the security and integrity of the nation's benefit systems.

Major Duties:

  • This position is located in the Cincinnati Regional Office. Benefits Advisors respond to participant and beneficiary inquiries and complaints and provide technical assistance on the obligations of employers, plan sponsors, and service providers under ERISA, COBRA, ACA, HIPAA, MHPAEA, etc. They resolve valid complaints through informal dispute resolution, refer complaints to enforcement involving potential criminal activity or plan wide issues that cannot be resolved informally, and serve as the focal point of the DOL liaison with the general public. The duties and responsibilities at the GS-07 and GS-09 levels are generally comparable; however, as you advance, the degree of supervision and guidance will decrease and the duties and responsibilities will increase. Major duties for this position include but are not limited to: Offer information and guidance to plan administrators, service providers, participants, beneficiaries, the public, and other agencies on ERISA and related regulations, with support from supervisory staff. Help participants and beneficiaries obtain entitled benefits, develop recoveries and referrals according to EBSA procedures, and work with employers to resolve benefit issues, with supervisory support. Research and analyze data, prepare information for specific situations, and respond to inquiries. Identify potential criminal or complex civil cases needing formal investigation, or fiduciary law violations, and develop investigative referrals with supervisory guidance. Inform individuals about their ERISA rights and responsibilities, assist with outreach events, and distribute employee benefits and retirement savings information, with supervisory support. Perform other duties as assigned.

Qualifications: To be eligible for appointment under the College Graduate authority, applicants must meet requirement A or B. A. Applicants who have completed a bachelor's or graduate degree from a Qualifying Educational Institution within the previous two years or within 60 days of the vacancy closing date (05/06/2026). OR B. Veterans who have completed a bachelor's or graduate degree from a Qualifying Educational Institution and have an intervening period of obligated service of at least four years in the uniformed services. The two-year eligibility period begins on the date of discharge or release from the uniformed service. In addition to meeting the eligibility listed above, you must also meet the education and/or experience requirements described below. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. For GS-07: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level GS-05 in the Federal Service. For GS-09: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level GS-07 in the Federal Service. GS-07. You must meet 3 out of the 4 examples of specialized experience listed here: Qualifying specialized experience for the GS-07 is defined as: Experience working in a customer service environment providing information or assistance, resolving inquiries or complaints, and communicating clearly in both writing and speech to diverse audiences. Experience delivering educational information, outreach, or training (e.g., drafting materials, conducting briefings or presentations, and responding to questions) tailored to the audience and subject matter. Experience using research and analytical methods to identify and analyze problems and gathering, validating, and compiling data. Experience building and maintaining effective working relationships using tact, empathy, and professionalism, including engaging individuals who may be difficult, hostile, or distressed, and working respectfully with people from diverse backgrounds. OR - you may substitute education for specialized experience as follows: A Bachelor's degree with superior academic achievement defined as 1 (or more) of the following: graduating in the upper 1/3 of the class; membership in a national honor society; earning an undergrad GPA of 2.95 (on a 4.0 scale) in the final 2 undergrad years completed; earning an overall undergrad GPA of 2.95; earning an undergrad GPA of 3.45 in the major during the final 2 undergrad years completed; earning an overall undergrad GPA of 3.45 in the major. OR - One year of related progressively higher level graduate education leading to a master's degree. OR - Combination of Education and Experience: An appropriate combination of graduate level education and specialized experience. GS-09: You must meet 4 out of the 5 examples of specialized experience listed here. Qualifying specialized experience for the GS-09 is defined as: Experience working in a customer service environment providing information or assistance, resolving inquiries or complaints, and communicating clearly in both writing and speech to diverse audiences. Experience delivering educational information, outreach, or training (e.g., drafting materials, conducting briefings or presentations, and responding to questions) tailored to the audience and subject matter. Experience applying and interpreting laws, regulations, policies, and procedures related to employee benefit plans (e.g., ERISA, reporting/disclosure) or a similar regulatory framework. Experience using research and analytical methods to identify and analyze problems; gathering, validating, and compiling data from multiple sources; evaluating alternatives; and making well-supported recommendations. Experience building and maintaining effective working relationships using tact, empathy, and professionalism, including engaging individuals who may be difficult, hostile, or distressed, and working respectfully with people from diverse backgrounds. OR - you may substitute education for specialized experience as follows: A master's or equivalent graduate degree. OR 2 years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. OR LL.B. or J.D., if related.

How to Apply: Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services. To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the vacancy closing date to receive consideration. Important - Save your information before the 30-minute system timeout! For help, go to the USAJOBS Help Center. STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. For each employment period, include start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week) otherwise, your application may be considered incomplete. NOTE: In alignment with the Presidential Memorandum titled Merit Hiring Plan, dated May 29, 2025, applicants may only submit a resume limited to two (2) pages. Only the résumé uploaded under the 'Resume" document type in USAJOBS will be reviewed. If the resume submitted exceeds two (2) pages, the application will be deemed ineligible for further consideration. STEP 2 - Complete the 1st part of the application process (USAJOBS). Once you have identified a job on USAJOBS that you wish to apply for, click on the job title and then click the Apply button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Proceed through the steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. In the final step, once you have certified your application, click the Continue to agency site button. STEP 3 - Complete the 2nd part of the application process (DOL). On the Department of Labor (DOL) page, create a DOL Account if you have not already and click Apply to this vacancy. Continue through the progress steps at the top of the DOL page. The 2nd progress step is where you answer the vacancy-specific questions. The 3rd progress step Documents is where you submit the required documents (only if applicable to you) specified in the Required Documents section of this vacancy. STEP 4 - On the Review and Submit step, verify each section of your application is complete and correct. In order to submit your application, you must have a check mark next to each section listed. If there is an X, return to the appropriate section and follow the prompts. When it is ready for submission, certify your application and click the Submit Application button. STEP 5 - Edit Application as needed by 11:59 pm Eastern Time of Closing Date by returning to USAJOBS, clicking the vacancy, then Update Application. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about 2 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Application Deadline: 2026-05-06