Works mostly independently to resolve general escalated issues/inquiries related to high-level or complex benefits processes and procedures
Accountable for ensuring that benefit services are delivered consistently between Tier 1 support center associates and field associates by assisting HRSC Associates with inbound call overflow during high-volume periods
Perform all administrative functions necessary to support benefit programs as assigned
Arrange for payment via wires and checks for benefit programs
Organize and conduct new hire benefit orientations
Partner with the Benefits Management team to evaluate and provide feedback on benefit-related projects
Run reports to ensure accuracy in HR systems related to benefit enrollments and PPACA enrollments
Job Specifications
Typically has the following skills or abilities:
Two to four years of experience using extensive knowledge of human resource business practices; or equivalent combination of education and experience that provides the required knowledge, skills, and abilities
High level of interpersonal skills to handle sensitive and confidential situations and documentation
Proficient in Microsoft Excel and Word
Ability to multitask in a high-volume setting
Superior customer service orientation and verbal/written communication skills
Strong analytical and problem-solving skills
Ability to navigate through multiple computer applications, including, but not limited to, HRIS, intranet, online timekeeping, and payroll data applications, and knowledge of various computer software applications
Preferred Skills
Experience with disability management, including leave of absence administration: FMLA/ADA/State leave laws and Workers' Compensation.
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $17.85 - $28.88VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.