Benefit Integration System Production Support Analyst

Date Posted:

2026-04-30

Country:

India

Location:

IN-KA-BENGALURU-003 ~ Ni 14/1 & 15/1 Whitefield Rd, Maruthi Ind. Estate ~ HOODI VILLAGE BLDG 3, Krishnarajapuram Hobli

Position Role Type:

Hybrid

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

About This Position:

Our RTX HR Technology organization is seeking a Lead Benefit Integration System Production Support professional to join our team in the Bangalore office. This role is an individual contributor position responsible for Tier 2 production support of benefits integrations and systems, with a strong focus on Workday functionality and benefits data management.

The ideal candidate will have hands-on experience navigating employee data in Workday, creating and modifying custom reports, and supporting Workday integrations. This position requires close collaboration with cross-functional teams and external benefits vendors through effective written and verbal communication.

Working hours will align with the U.S. time zone, with availability required at least until 12:00 PM EST (subject to change based on business or project needs). A high-level understanding of U.S. benefits and benefits integrations is essential for success in this role.

Job Title: Lead Benefit Integration System Production Support

Core Competencies: 

Workday Navigation and Data Management

Workday Reporting (Custom Report Creation and Modification)

Benefits Integration Production Support (Tier 2)

Incident and Issue Resolution

Cross-Functional Collaboration

Vendor Communication and Coordination

Problem Solving and Root Cause Analysis

Time Zone Coordination and Service Delivery

Documentation and Process Adherence

Education / Certifications:

Bachelor’s Degree from a recognized university is required

Relevant certifications in Workday, HRIS, or Benefits Administration are a plus

Basic Qualifications:

 2 to 3 years of hands-on experience in Workday (WD) is mandatory, including:

Navigation through employee data in Workday

Creation and modification of custom reports

Knowledge and support of Workday integrations

High-level understanding of U.S. benefits and benefits integrations

Experience providing Tier 2 production support in an HRIS, Benefits, or Integration environment

Ability to work aligned with U.S. time zone requirements (at least until noon EST)

Strong written and verbal communication skills

Experience collaborating with cross-functional teams and external vendors

Preferred Experience:

Benefit System Experience

Experience supporting benefits or HRIS integrations in a production support environment

Exposure to benefits file transmissions such as EDI, API, or flat file integrations

Familiarity with incident management and ticketing systems (e.g., ServiceNow or similar tools)

Experience working in a global delivery or shared services environment

Understanding of benefits lifecycle processes (enrolment, eligibility, data reconciliation)

Additional Skills and Abilities:

Strong analytical and troubleshooting skills

Ability to prioritize multiple tasks and manage production support queues effectively

Attention to detail and data accuracy mindset

Ability to work independently as an individual contributor

Strong stakeholder management and collaboration skills

Flexibility to adapt to changing project or operational requirements

Commitment to delivering high-quality customer support and service excellence

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Requires advanced knowledge of work area typically obtained through advanced education combined with experience. May have practical knowledge of project
management. Practical to substantial knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work.

Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience

Engineering/Other Technical Positions: Typically requires a degree in Science,Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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